The Office of Student Accounts is responsible for the collection and billing of student-related fees (e.g., tuition, fees, room, meals, and study group fees) and miscellaneous fines (library fines, parking fines, etc.).
Questions about your student account or the billing process can be answered by the Office of Student Accounts. Information is also provided by this office, in conjunction with the Office of Financial Aid, to families that need to educate themselves about the options available for financing a Colgate education.
The student account balance, account activity, and monthly statements are accessible by students and Authorized Users via TouchNet. Monthly billing statements are generated for students with a balance due (or a credit balance available) the first week of each month with a corresponding email notification to students and their Authorized Users. Colgate does not issue paper bills for active students.
The main term charges (tuition, student association fee, housing, meal plan, and health insurance) are assessed prior to the start of each term*.
|Term Date||Billing Date||Payment Due**|
|Fall||First Week of July||August 1|
|Spring||First Week of December||Mid-January|
Throughout the term, miscellaneous new charges and credits; adjustments to existing charges and credits; and/or payments made may appear on the student account activity. The deadlines to pay miscellaneous balances throughout the term are indicated in emails and billing notifications sent to students and Authorized Users. Typically, charges assessed in the first two months of the term are due within one month, and charges assessed afterward are due within one week.**
The monthly billing notification is a courtesy to assist students with their responsibility to be aware of and take care of their student account. Students are responsible to know what their balance is, seek assistance if they have questions, and ensure their student account is in good standing.
* Upperclass students must have completed course pre-registration and be assigned to a housing/meal plan to be assessed the corresponding fees.
** If a family utilizes a monthly payment plan, the payment due dates are defined by the plan.
Account Holds/Late Fee Assessment
Overdue balances will result in an Account Hold, and are subject to monthly late fees of 1% of the balance (or a minimum of $100). Account holds prevent a student from obtaining transcripts, course pre-registration, participating in the Drop/Add period, and diploma and graduation exercises.
Click a payment plan below to learn more. Additional information about any of the following options is also available by contacting the Office of Student Accounts.
If you require payment arrangements other than the traditional options listed in this section, please contact Jason Shumaker, director of student accounts, at email@example.com or 315-228-7421 for consideration of possible alternative payment arrangements.
Semesterly (default payment schedule)Unless a monthly payment plan is utilized, Colgate families pay the student account balance twice each year, at the beginning of each semester. (Additional payments may be necessary for miscellaneous charges throughout the term.) See additional information in the Billing Schedule section.
TouchNet Term-based Payment Plan
Through our student account platform TouchNet, families may sign up for a payment plan that splits the term balance into multiple payments made throughout the term. A $20 set-up fee is applied at sign-up, then the plan evenly divides the current student account balance over the eligible number of months per the available plan. The first payment (or “downpayment”) is due upon signing up for the plan, with the remaining payments due the first day of each following month. The payment plan automatically updates based on student account activity throughout the term.
To set-up a TouchNet payment plan, log-in to TouchNet, click on “Payment Plans” at the top of the page, and follow the prompts to enroll in the available plan.
Tuition Prepayment Plan
Families may pre-pay tuition for two or three years at the tuition rate set for the first year of participation in the plan (which may occur no earlier than the student's first year of enrollment at Colgate). The deadline to prepay tuition at the 2019-2020 academic year rate is March 1, 2020. For more information review our Tuition Prepayment Information form and to enroll complete the Tuition Prepayment Plan Agreement form.
Electronic (ACH) Payments
To pay your student account balance online, please access your TouchNet account. Students and families enter their personal bank account and routing information into a “Saved Payment Method” for secure, fast and easy electronic payments to their student account. Families can also designate their Saved Payment Method as a refund account, for quick and easy account refunds when/if they become available.
Payments by Check; 529 Plan; and Third-Party (Scholarships, Employer Tuition Benefits, etc.)
Please include the student name and Colgate ID number on all payments. Checks are made payable to Colgate University. Mail to:
Office of Student Accounts
13 Oak Drive
Hamilton, NY 13346
Our preferred method of electronic payment is via the first method listed above (Electronic Payments).
International students interested in wire transfers should review the "International bank transfer" method below.
If ultimately you do wish to pay your student bill via wire transfer, please contact our office at firstname.lastname@example.org or 315-228-4817.
International bank transfers
We offer three options for international bank transfer payments: Flywire, PayMyTuition, or TransferMate.
Colgate University has partnered with Flywire to streamline the tuition and fee payment process to provide you with an easy and secure method of sending international payments. With Flywire, you can pay from any country and any bank. You are offered excellent foreign exchange rates, allowing you to pay in your home currency (in most cases) and save a significant amount of money, as compared to traditional banks. You will be able to track where your payment is in the transfer process via a student dashboard and an e-mail confirmation will be sent to you when your payment is received by the school. You will also receive peace of mind with dedicated multilingual customer support.
For international payments, Colgate University has partnered with PayMyTuition. PayMyTuition is an easy-to-use, safe, and seamless solution that allows international students to pay their tuition and fees in their local currency from any bank, in any country, at better than bank exchange rates.
Students can now efficiently make a payment with PayMyTuition to fund all their invoices and tuition-related fees.
Cash payments can be made in person at the Colgate cashier's window.
During your time at Colgate, your student account activity may result in a credit balance. A credit balance appears on your student account as a negative figure. Credit balances are typically the result of payment or financial aid disbursement in excess of billed charges.
If you are eligible to receive a refund of your credit balance, the primary method of refund is by electronic transfer to a designated bank account established in TouchNet. Please see the instructions below to establish a Refund Account in TouchNet.
Credit balances are not automatically refunded (unless required by federal guidelines based on receipt of federal financial aid).
Refund authorization may be required from parties other than the student, depending on the source of payment(s) for the spring term.
Term refunds will not be processed until the conclusion of course add/drop (approximately mid-September for fall term; late-January for spring).
A student requiring an early advance on an anticipated term credit balance should contact the Office of Financial Aid.
Please contact the Office of Student Accounts with any questions or to request a refund.
Federal Financial Aid Recipients: Colgate is able to use Federal Student Aid (Pell Grant, Direct Loans, or PLUS) to pay only current-year, standard billed charges such as tuition and fees, room and meals. These federal regulations can result in a situation where Colgate is obligated to refund you a federal aid credit, even while a balance remains on your student account.
Students or parents receiving Title IV federal funds (Pell Grant, Direct Loans, or PLUS) should consider completing the appropriate form below:
Student Health and Accident Insurance - Gallagher
Colgate requires that students have health and accident insurance coverage. Students are billed in the fall term for annual coverage (August 1 through July 31).
Each year all students must activate or waive coverage by August 1 with our insurance broker Gallagher Student Health and Special Risk. Students who do not activate or waive by the deadline are enrolled in the coverage by default and cannot waive after the deadline has passed. Under special circumstances, a petition can be filed for consideration of a late waiver. These petitions are reviewed by the carrier and decisions are sent directly to the student. It is the responsibility of the student and/or their family to update the university when changes in coverage occur. Additional information on the Colgate student health insurance can be found here.
Tuition Refund Insurance
Tuition insurance is available through A.W.G. Dewar, Inc. Information and application for the tuition insurance program is mailed to enrolled students in late spring. If you decide to purchase this coverage and your student is forced to withdraw due to illness, accident or other medical reasons, the protection afforded by the plan will be a welcome resource.
As required by the Internal Revenue Service (IRS), Form 1098-T is prepared annually with our partner Heartland ECSI for all students with qualified tuition and other related educational expenses for the calendar year considered. The form is made available by mid-February each year for the prior calendar year and sent electronically (if consented to) or by hard copy to a student's permanent address.
- Instructions to Access Your 1098-T Form (available by mid-February for the prior calendar year)
- Detailed information about the 1098-T Form
- 1098-T Electronic Consent Form
Reminder to students: If you are electing to received the 1098-T electronically, you may also provide a parent e-mail address (under the alternate e-mail address field) and they will also receive the 1098-T electronically.
Financial Responsibility Form
All Colgate students must complete this form prior to enrolling. Most students will access and complete the form from the first-year student checklist.
Information Release Form
Access to student records by any third party, including parents (with certain limited exceptions), is legally restricted by FERPA unless the student gives written permission. Students may complete the Information Release Form to authorize the Office of Student Accounts to discuss and share billing and payment information with third-parties. (Students should also consider establishing TouchNet Authorized Users for third-party access to the student account information.)
Instructions to Establish a TouchNet E-Refund Account
- Log-in to TouchNet (to the student TouchNet record via the Colgate Portal)
- The refund account must be established on the student TouchNet Record, not an Authorized User record.
- To confirm your existing saved payment methods, and refund accounts:
- Under My Profile Setup, select “Personal Profile”, then “Payment Profile”.
- Details of saved payment accounts, and whether any are designated as a refund account, are displayed.
- To establish a Refund Account:
- Under My Profile Setup, select “Electronic Refunds”
- If not yet completed, you must first enroll in Two-Step Verification.
- A message will appear confirming this step. Select “Security Settings”
- Follow the instructions to complete the two-step verification enrollment.
- Once complete, once again select “Electronic Refunds” (under My Profile Set-up)
- Select the orange “Set Up Account” button
- If a payment method already exists, you may designate it as your refund account
- Or, enter new account information and designate it as the refund account.
Office of Student Accounts
Weekdays 8:00 a.m. - noon and 1:00 - 5:00 p.m.
Academic Year: Tuesday through Friday 10 a.m. - noon and 1:00 - 4:00 p.m.
Summer (June-July): Tuesday through Friday 11 a.m. - noon and 1:00 - 2:00 p.m.
13 Oak Drive
Hamilton, NY 13346
James B Colgate Hall