ITS provides many services to foster communication and collaboration providing tools like the traditional desktop phones to today's modern videoconferencing options as well as tools to help share and create information.

Available Services

 Description: Cable television is available in all student residences on campus and includes over 80 channels and 44 music feeds.

Availability: Students (Faculty and Staff - some availability in academic and administrative areas.  Contact ITS Service Desk for more information).

Prerequisites:  Must provide a television and coaxial cable to connect to the wall port.

Requesting this Service:  No need to request this service, simply plug your TV into the wall port, and perform a channel scan for digital cable (this may take several minutes).  Any additional questions or support should be directed to the ITS Service Desk.

Description: Transform numbers to visuals for better understanding and assistance in decision making.  The Data Analytics and Decision Support team can provide options for data gathering and reporting and assist in creating visual charts, dashboards and more.

Availability: Faculty, students, and staff

Prerequisites:  

Requesting this Service:  Contact the ITS Service Desk for more information.

Description: ITS provides voice communications through physical desktop and conference phones, as well as virtual desktop and mobile device phones.  ITS also provides voicemail service for phone extensions.  Conference calls can also be conducted using Zoom or Google Meet.

Availability: Faculty and Staff are issued a desk phone, extension number, and voicemail.

Prerequisites:  A wired Ethernet port is needed for each VOIP desk or conference phone.

Requesting this Service: The on-boarding process for Faculty and Staff includes the issuing of a phone, extension, and a voice-mailbox.  Should you need to request a change to any of those services, please contact the ITS Service Desk.  To borrow a conference phone, start at borrow.colgate.edu

To learn more about these services, see our Campus Phones and Telecommunications Page.

Description: The digital signage platform used across campus allows departments and areas of the University to host and manage the content of their own signage feeds.  Anyone can create an account and submit content, then a feed manager can approve the submitted digital material.   ITS provides hardware support for new and existing digital signage installations.  

Availability: Faculty and Staff

Prerequisites:  Please consult with the Office of Communications before requesting new digital signage installations.

Requesting this Service: To submit content, please start here with instructions on obtaining a Concerto account.  To request support for hardware, contact the ITS Service Desk.

Description: E-mail is an ITS-supported service through Google's G Suite service.  This service also provides calendar, Google Docs, and much more.  Your Colgate e-mail through G Suite can be accessed with a web browser or a mobile device app.  For enhanced security, two-step authentication is also available.  Students can also opt-in for e-mail for life. 

Availability: Students, Faculty and Staff

Prerequisites:  

Requesting this Service: Students and Employees are issued email as part of the on-boarding process.  Contact the ITS Service Desk to discuss the creation of a new department e-mail address or the creation of a Google group online forum/e-mail based group communication.  Alumni can request e-mail for life by logging into the Alumni and Family Portal.

Description: Create and conduct online surveys using the Qualtrics platform.

Availability: Students, Faculty and Staff

Prerequisites:  An active Colgate network account.

Requesting this Service: Visit portal.colgate.edu and look for the Qualtrics section.  Login with your Colgate network credentials and follow the instructions.

Description: Store data and interact with collaborators with shared file space.  ITS provides local network fileshare space for academic classes or departments.  Google Team Drive can also be used to share Google Drive documents within a team and owners of the Team Drive can control the membership and level of editing access.

Availability: Students, faculty, and staff.

Prerequisites:  An active network account or Colgate Gmail account.

Requesting this Service:  Contact the ITS Service Desk for a consultation and to request shared file storage.

Description: ITS provides several options for setting up and conducting a video conference.  Depending on your needs (such as screen-sharing, phone dial-in option, academic purposes) ITS can recommend the type of videoconferencing option that will work best for you.   To learn more about the supported video conference options available to you, please see this page.

Availability: Students, Faculty and Staff

Prerequisites:  

Requesting this Service: The most popular video conferencing options are self-scheduled through Zoom or Google Meet.  To request a BlueJeans meeting, contact the ITS Service Desk.

Related Services & Resources

For additional information on physical and virtual (Jabber) phones, see our Campus Phones and Telecommunications page.

User guides and feature comparisons for video conferencing can be found on our Video Conferencing page.

Information on updating or editing a department's webpage or your personal profile is provided by the Office of Communications.

For digital access to many magazines which the University subscribes, see our Flipster page.

 

Requesting Service

Contact the ITS Service Desk to request service.

Ask for Help

If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.

Walk-in service is by appointment only.

Due to high volume, our ticket tracking service is the only way to ensure we respond in a timely manner to your questions. Thank you for your patience.