Service Desk, Training & Consultations

Description: The Service Desk works with departments across campus to assist in the preparation of IT equipment and services during staffing transition times.  We have a checklist that we will review that includes hardware and software needs, desk phone and voicemail setup, as well as access to services like department fileshares and databases.

Availability: The Service Desk will assist all departments across campus.

Prerequisites: Human Resources notifies ITS of staffing changes and initiates the request for these services.

Requesting this Service: Human Resources notifies ITS of staffing changes and initiates the request for these services.  If you are a supervisor and have any questions regarding a request, feel free to contact the Service Desk.

Description: The Service Desk offers consultation on using hardware and software that will best fit your needs.  Whether a purchase of hardware or software or an online tool, contact the Service Desk for a consultation with one of the IT staff that can best assist you with your questions.

Availability: The Service Desk will assist all departments across campus with hardware and software solutions.

Prerequisites: Please contact the ITS Service Desk with sufficient time to best assist with your consultation needs.

Requesting this Service: Contact the Service Desk.

More Information

Description:  The Service Desk can provide you with the many training options available.  Whether one on one or group setting, contact us with your need and we will provide information for you. 

Availability: The Service Desk will assist all departments across campus with training needs.

Prerequisites: Please contact the ITS Service Desk with sufficient time to best serve your training needs.

Requesting this Service: Contact the Service Desk.

More Information

Description:  The ITS Service Desk provides dedicated technology support for employees working remotely. We can help troubleshoot technical issues with Colgate-owned hardware and software, and offer consultations on best practices for your home office setup.

Availability: This service is available to all employees during standard business hours.  After hours support is limited.

• Note: While we will do our best to assist with connectivity issues on personal networks or devices, our ability to directly troubleshoot non-college equipment is limited.

Prerequisites: Before reaching out, please review our our Remote Work Tech Guide. It contains answers to many common questions and may help you find a solution quickly.

Requesting this Service: Contact the Service Desk.