Information Technology Services (ITS) is here to support you during this time of remote instruction and work from home.
Please see important updates below on amended hours and services.
Our phone support hours continue. ITS Staff are answering calls remotely and available to help.
- Monday–Thursday: 8 a.m.–9 p.m.
- Friday: 8 a.m.– 5 p.m.
- Saturday–Sunday: 10 a.m.–9 p.m.
Equipment Repairs and Lending
ITS is here to support you, while taking steps to limit interaction. The ITS Service Desk in Case Library and Geyer Center for Information Technology is accessible by appointment only.
Contact us by calling us at 315-228-7111 or email us at itshelp@colgate.edu for equipment repairs or equipment lending.
The O'Conner Computer Lab is available for printing and scanning. The computer workstations are not currently available for use. You will need your Gate card to access the space. Instructions on how to unlock the door with your Gate card are posted at the entrance.
Please practice social distancing while in this space, and use the provided cleaning wipes and materials to clean the equipment before and after each use.
Printing
Printing is available by uploading your documents to webprint.colgate.edu and submitting the job to "O'Connor Campus Center Basement Lab." You can release the job at the print release station in the lab, or you can use your web browser on laptop or phone to release the job immediately, eliminating the need to touch the print release station keyboard and mouse.
Scanning
A scannx BookScanner workstation has been placed in the Coop Lab. You can scan to email or save to external storage drive.
The Information Technology Service Desk team is here to support you during this time. The ITS Service Desk is open by appointment only, but our phone line is still open and staffed to support you remotely.
Hours
Phone and Walk-Up Support
During COVID-19, see our amended support times on the top of this page.
Equipment Lending and General Printing Support
- Sunday–Thursday: 8 a.m.–2 a.m. (limited selection after 9 p.m.)
- Friday–Saturday: 8 a.m.–10 p.m. (limited selection on weekends)
IT Service Desk & Equipment Lending
Monday–Friday: 8 a.m.–5 p.m.
Phone Support
Monday–Friday: 8 a.m.–4:30 p.m.
Available Services
The Service Desk is the first stop for all ITS needs and services on campus. From hardware support, to software support, to event support, to help with your network password, the staff of the Service Desk are prepared to assist, or to put you in touch with the right campus resource.