The Information Technology Service Desk is located in Case Library and Geyer Center For Technology on the third floor. The Service Desk provides walk-up and phone support for the entire campus community.
Available Services
The Service Desk is the single point of contact for all IT related needs and services. The Service Desk team is prepared to assist or refer you to the right campus resource to help fix your technology problem or help fulfill a requested service. For a full list of services, launch the Service Catalog below.
Fall 2021 Helpline hours at 315 228-7111
| Day | Time |
|---|---|
| Monday | 8:00a - 9:00p |
| Tuesday | 8:00a - 9:00p |
| Wednesday | 8:00a - 9:00p |
| Thursday | 8:00a - 9:00p |
| Friday | 8:00a - 9:00p |
| Saturday | 10:00a - 9:00p |
| Sunday | 10:00a - 9:00p |
*Urgent requests can be reported by calling us even when we are closed and following voicemail instructions.
Fall 2021 Service Desk hours
| Day | Time |
|---|---|
| Monday | 8:00a - 2:00a |
| Tuesday | 8:00a - 2:00a |
| Wednesday | 8:00a - 2:00a |
| Thursday | 8:00a - 2:00a |
| Friday | 8:00a - 12:00a |
| Saturday | 10:00a - 12:00a |
| Sunday | 10:00a - 2:00a |
Please check the Case-Geyer building hours for holidays when the Service Desk may be closed.
Equipment Lending
The Service Desk offers a wide selected of equipment for short term use. For a full list of equipment, launch the equipment reservation site below.