Information Technology Services (ITS) is here to support you during this time of remote instruction and work from home.
Please see important updates below on amended hours and services.
Summer 2021 Helpline hours at 315 228-7111:
| Day | Time |
|---|---|
| Monday | 8:00a - 5:00p |
| Tuesday | 8:00a - 5:00p |
| Wednesday | 8:00a - 5:00p |
| Thursday | 8:00a - 5:00p |
| Friday | 8:00a - 5:00p |
| Saturday | CLOSED* |
| Sunday | CLOSED* |
*Urgent requests can be left by calling us and following voicemail instructions.
Equipment Repairs and Lending
ITS is here to support you, while taking steps to limit interaction. The ITS Service Desk in Case Library and Geyer Center for Information Technology is accessible by appointment only.
Contact us by calling us at 315-228-7111 or email us at itshelp@colgate.edu for equipment repairs or equipment lending. Please note that not all equipment is available when Case Geyer is open. Refer to borrow.colgate.edu for equipment availability.
If we cannot resolve your issues remotely, we may schedule an appointment in Case-Geyer using our physically distanced IT Consultation space.
Service Desk Hours
The Service Desk is open any time Case Geyer is open.
Printing & Scanning
Printing is available in Case Geyer and the Coop Lab. For more information, visit webprint.colgate.edu
Physical distancing measures require that some workstations will not be available. Please observe posted guidelines. To check on the availability of a workstation, visit colgate.edu/labstats
The ITS Service Desk is open by appointment only, but our phone line is still open and staffed to support you remotely.
Hours
Phone and Walk-Up Support
During COVID-19, see our amended support times on the top of this page.
Equipment Lending and General Printing Support
During COVID-19, see our amended support information on the top of this page.
Available Services
The Service Desk is the first stop for all ITS needs and services on campus. From hardware support, to software support, to event support, to help with your network password, the staff of the Service Desk are prepared to assist, or to put you in touch with the right campus resource.