The Information Technology Service Desk is located in Case Library and Geyer Center For Technology on the third floor.  The Service Desk provides walk-up and phone support for the entire campus community.

 

 

Available Services

The Service Desk is the single point of contact for all IT related needs and services.  The Service Desk team is prepared to assist or refer you to the right campus resource to help fix your technology problem or help fulfill a requested service.  For a full list of services, launch the Service Catalog below.

Launch Service Catalog

Summer 2021 Helpline hours at 315 228-7111

Day Time
Monday 8:00a - 5:00p
Tuesday 8:00a - 5:00p
Wednesday 8:00a - 5:00p
Thursday 8:00a - 5:00p
Friday 8:00a - 5:00p
Saturday CLOSED*
Sunday CLOSED*

 

*Urgent requests can be reported by calling us even when we are closed and following voicemail instructions.

Summer 2021 Service Desk hours

Day Time
Monday 8:00a - 5:00p
Tuesday 8:00a - 5:00p
Wednesday 8:00a - 5:00p
Thursday 8:00a - 5:00p
Friday 8:00a - 5:00p
Saturday CLOSED
Sunday CLOSED

 

Please check the Case-Geyer building hours for holidays when the Service Desk may be closed.    

Equipment Lending

The Service Desk offers a wide selected of equipment for short term use.  For a full list of equipment, launch the equipment reservation site below.

Launch Equipment Reservation