How to Use Wi-Fi Calling

Summary

These steps will demonstrate how to enable and use WiFi Calling on a smartphone to make a voice call. With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage.

Requirements

WiFi is turned On
An active wireless Internet connection - WiFi calling works best when connected to eduroam
- An active connection to eduroam wireless network requires an active Colgate University network account
A WiFi-Calling compatible device with appropriate settings enabled - depends on device manufacturer, OS, and cellular service carrier
- See suggested troubleshooting steps for guidance below
- You might need to enter or confirm your address for emergency services.
- Some devices or cellular carriers may not support WiFi Calling
In some cases an active cellular network signal is required to turn on the WiFi Calling, (only afterward it is not needed), and you may need to move to a different physical location to complete this process

Procedure

iPhone (iOS)

Make a call with Wi-Fi Calling

Turn on Wi-Fi calling in Settings > Phone (or Cellular) > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.
If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.

Android

If in the Settings app -

Pull down the notification shade and long-press the Wi-Fi icon to enter Wi-Fi settings.
Scroll to the bottom and select Wi-Fi Preferences.
Tap Advanced.
Select Wi-Fi Calling and flip the switch to On.

If in the Phone app -