These steps will demonstrate how to enable and use WiFi Calling on a smartphone to make a voice call. With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage.
- WiFi is turned On
- An active wireless Internet connection - WiFi calling works best when connected to eduroam
- An active connection to eduroam wireless network requires an active Colgate University network account
- A WiFi-Calling compatible device with appropriate settings enabled - depends on device manufacturer, OS, and cellular service carrier
- See suggested troubleshooting steps for guidance below
- You might need to enter or confirm your address for emergency services.
- Some devices or cellular carriers may not support WiFi Calling
- In some cases an active cellular network signal is required to turn on the WiFi Calling, (only afterward it is not needed), and you may need to move to a different physical location to complete this process
- Turn on Wi-Fi calling in Settings > Phone (or Cellular) > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.
- If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
If in the Settings app -
- Pull down the notification shade and long-press the Wi-Fi icon to enter Wi-Fi settings.
- Scroll to the bottom and select Wi-Fi Preferences.
- Tap Advanced.
- Select Wi-Fi Calling and flip the switch to On.
If in the Phone app -
- Enter the Phone app
- Click the “3 vertical dots” menu in top right corner and then tap Settings
- Toggle the WiFi Calling setting to On.
Hands-On Interactive Simulator - step-by-step tutorial by phone model
Device Selector Tool - step-by-step tutorial by phone model
Ask for Help
If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.
Walk-in service is by appointment only.
Due to high volume, our ticket tracking service is the only way to ensure we respond in a timely manner to your questions. Thank you for your patience.