ITS Service Desk and Support

The Information Technology Service Desk is located in Case Library and Geyer Center For Technology on the third floor.  The Service Desk provides walk-up and phone support for the entire campus community.

 

 

Available Services

The Service Desk is the single point of contact for all IT related needs and services.  The Service Desk team is prepared to assist or refer you to the right campus resource to help fix your technology problem or help fulfill a requested service.  For a full list of services, launch the Service Catalog below.

Launch Service Catalog

 

 


Phone support hours at 315-228-7111 during the academic semester.

Day Time
Monday 8 a.m. - 9 p.m.
Tuesday 8 a.m. - 9 p.m.
Wednesday 8 a.m. - 9 p.m.
Thursday 8 a.m. - 9 p.m.
Friday 8 a.m. - 9 p.m.
Saturday 10 a.m. - 9 p.m.
Sunday 10 a.m. - 9 p.m.

 

*Urgent requests can be reported by calling us even when we are closed and following voicemail instructions.


Service Desk hours during the academic semester.

Day Time
Monday 8 a.m. - 2 a.m.
Tuesday 8 a.m. - 2 a.m.
Wednesday 8 a.m. - 2 a.m.
Thursday 8 a.m. - 2 a.m.
Friday 8:00a - midnight
Saturday 10 a.m. - midnight
Sunday 10 a.m. - 2 a.m.

 

Please check the Case-Geyer building hours for holidays when the Service Desk may be closed.    


The Service Desk offers a wide selected of equipment for short term use. For a full list of equipment, launch the equipment reservation site below.

Launch Equipment Reservation

Frequently Used Resources

Connect to WiFi/network Network and email accounts Printing on campus Borrowing IT equipment Campus phones How to Use Wi-Fi Calling

Related Resources

EMS room reservations Campus events calendar Colgate Portal Access email ITS Policies