Instructions detailing the process for creating a VPN (Virtual Private Network) connection to Colgate University on a Mac.

Background

Access to certain resources on Colgate’s network requires being connected to that network, even when in remote (off­-campus) locations. This is done by using a VPN, which will connect a machine to Colgate’s network regardless of physical location.

Requirements

  • A valid Colgate username and password
  • An internet connection

Procedure 

Step 1

In a web browser (Chrome, Firefox, Safari, etc) go to remoteaccess.colgate.edu

When prompted to sign in, sign in with your Portal username and password

PaloAlto Login window for Mac users

Step 2

Click on the Download Mac 32/64 bit GlobalProtect agent link

PaloAlto links to download agent for Mac users

Step 3

Open the GlobalProtect.pkg file you just downloaded

Desktop icon for installing GlobalProtect.pkg

Step 4

Click Continue through the Introduction and Destination Select screens

Installation window with Continue button

Step 5

Leave the default options at installation type and click Continue

Installation window to check GlobalProtect checkbox and click Continue button

Step 6

Click Install and enter your computer password when prompted

Installation Window confirmation and click the Install button

Authentication window to add username and password then click the Install Software button.,

Step 7

You will see a window saying “System Extension Blocked.” Click the “Open Security Preferences” button

System Extension Blocked pop up notification, click Open Security Preferences then press Ok

This will open System Preferences with a message towards the bottom that says “System software from developer ‘Palo Alto Networks’ was blocked from loading.” Click the allow button to the right of that.

Installation window Security and Privacy to Allow button

Step 8

After you press allow the message will disappear. You can close the System Preferences window by pressing the red button in the upper left corner.

Security and Privacy Window General Tab to close

The install will continue

Installation progress bar window

Once completed, the GlobalProtect agent will launch

Installation Success confirmation window and close button.

Step 9

Close the installer and type in remoteaccess.colgate.edu into the Portal Address box in the GlobalProtect client window

Welcome to Global Protect Please enter your portal address and click Connect

Type in your portal username and password at the Sign In page

Sign In window using portal credentials

If successful, you will see the window below to confirm you are connected to Colgate’s VPN.

Connected confirmation message. Disconnect button present

Ask for Help

If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.

Walk-in service is by appointment only.

Due to high volume, our ticket tracking service is the only way to ensure we respond in a timely manner to your questions. Thank you for your patience.