Colgate’s multifactor authentication (MFA) solutions use a password, which is something you know, along with an additional factor, which is something that you have. There are many options for this additional authentication factor making MFA flexible and easy to use for any Colgate user. Some users may have questions about using MFA, so we’ve included some common questions and answers below:
- A push prompt to your smartphone
- Built-in smartphone security keys
- USB external security tokens
- Bluetooth external security tokens
- Authenticator smartphone apps
- Voice verification codes
- Text verification codes
- Pre-generated backup codes
- Real-time authentication codes
Yes, you can use these options to authenticate without a smartphone or tablet:
- USB external security token
- Bluetooth external security token
- Authenticator smartphone apps
- Pre-generated backup codes
Yes, you can use these options to authenticate without phone service:
- Built-in smartphone security keys
- USB external security tokens
- Bluetooth external security tokens
- Pre-generated backup codes
- Real-time authentication codes
The ITS Service Desk can provide you with a supported hardware token.
Yes, voice verification codes can be used with landline telephones.
The Duo app only uses your device camera to scan a QR code during the enrollment process.
No, you have the option of having our MFA solutions “remember” you for a period of time if you choose not to use the additional authentication factor every time you authenticate. Currently, you can have our Duo MFA service remember you for 7 days for example.
Our ITS Service Desk can provide help with both immediate authentication issues as well as solutions for special cases (such as foreign travel during an extended period) and can provide you with one-time authentication codes if you are experiencing problems.
Our MFA solutions and applications do not give Colgate access to your device or information, so your privacy is protected.
Our MFA solutions allow you to add or switch to another device quickly and easily.
Colgate’s MFA solutions offer greatly enhanced security to both you as an individual and your information as well as the University’s data. This protects both you and us against phishing, malware, and other cyber threats.