Contact Student Health Services to make an appointment
To schedule an appointment, contact Student Health Services during business hours. The staff assistant will ask about the nature of your problem in order to schedule your appointment appropriately.
Your information is confidential. If you prefer not to discuss details of your condition over the phone, you may say that the issue is “personal.” Please let the staff assistant know if your health concern is urgent.
The staff assistant may have you speak with one of our providers to determine if you need an immediate or same day appointment.
Appointments during the Mandatory Arrival Quarantine will occur initially via Telemedicine either by phone or video. If during that conversation Student Health Services identifies a need that would require an in-person appointment, arrangements will be made to see students either at the Student Health Center or the Satellite Clinic. Campus safety can provide transportation if necessary.
After Mandatory Arrival Quarantine care will continue to be by appointment only, no walk-ins will be accepted. Care will be provided via Telemedicine and in person.
If students have urgent medical needs after hours, care is available:
- Community Memorial Hospital via Urgent Care (315-228-3021)
- Monday–Friday: 5:30 p.m.– 9:00 p.m.
- 10 a.m.– 2 p.m.
- 3 p.m. -5:30 p.m.
- Emergency Department (315-824-6090)
- 24 hours a day/7 days a week
Students should always call before presenting for care unless it is a medical emergency.
If students are instructed to proceed to Urgent Care or the ER to be seen, they may contact campus safety for transport to the appropriate facility. Students seeking care outside of the student health center need to bring their insurance information with them for billing purposes.
This also applies to students in quarantine or isolation. Any student in quarantine or isolation calling Student Health, Urgent Care, the ER, or 911 must identify that they are in quarantine or isolation, and report their symptoms. If calling the ER, or Urgent Care we ask that they also identify themselves as a Colgate student. This helps everyone to provide students with the best, most appropriate care and follow up.
A 24-hour cancelation notice is appreciated.
On the Day of Your Appointment
Patients are expected to arrive 15 minutes before their scheduled appointment time. Patients arriving late for an appointment may be rescheduled. We recognize that conflicts may arise at the last minute and we will do our best to reschedule you for a more convenient time.
- Student ID
- Insurance card
- List of current medications and allergies
- Health questions
- A form of payment, in case you need to purchase medication or pay for a test. Student Health Services accepts cash, check, or ’Gate Card.
Student Health Services is accessible via the Colgate Cruiser Townhouse route, a 15 minute ride from Frank Dining Hall.
Charges for Health Services
There is no charge for visits to the health center.
However, students (or their health insurers) are responsible for bills relating to emergency room visits, laboratory and X-ray tests, visits to specialists, and certain medications.
Many medications are dispensed to students, either at minimal or no charge. Other prescriptions may be filled, at the student's expense, at the local pharmacy. We cannot re-write prescriptions from home without extensive information from your physician. We, therefore, suggest that you plan to bring enough medication to last the semester or have your physician arrange for ongoing medications with an area pharmacy. Crutches and other medical supplies are also available on loan from our office.
Immunizations and Allergy Serums
Allergy serums may be stored in the health center. Serums and immunizations are administered by a staff nurse twice a week by appointment.
Medical care at Student Health Services is strictly confidential.
The privacy and confidentiality of your health record are protected by law. Colgate University’s health records are maintained through a secure electronic health records (EHR) system and are completely separate from all other University records. Student Health Services will not release any of your health information without your written permission, except in the following instances:
- In the event of your treatment at Community Memorial Hospital or another hospital or urgent care center, the community provider and Student Health Services will share relevant health information as needed for continuity of care.
- If, in our judgment, releasing information is necessary to protect you or others from a serious threat to health or safety.
- If it is authorized or required by law.
Similarly, Student Health Services does not routinely share information about your care with parents, faculty, or deans without your permission. Health information will be discussed with parents and faculty only at your request and with your written permission.
If you have any concerns about the confidentiality of our services, please speak with one of your healthcare providers.
- Be treated with respect, dignity and consideration without discrimination as to race, color, religion, sex, national origin, ability, sexual orientation, gender identity, gender expression, or veteran status.
- Have all aspects of your care explained to you in understandable terms and any questions answered.
- Discuss treatment options and their effectiveness, possible risks and side effects.
- Participate in decisions about your care and to give your informed consent to any diagnostic procedure.
- Have access to resources for health education regarding wellness/self-care and prevention of illness.
- Be assured of the confidential treatment of disclosures and records and to have the opportunity to approve or refuse the release of such information except when release of specific information is required by law or is necessary to safeguard you or the university community.
- Refuse any medical treatment or procedure and to be informed of the consequences of such a decision.
- Receive information and/or guidance for continuing care to maintain optimal health.
- Receive appropriate referrals to other providers and services.
- An explanation of any financial obligations or charges.
- Discuss concerns about the care you receive.
- Review your medical record with a clinician.
- Refuse to participate in any research project.
- Understand and use these rights.
- Seek medical attention promptly.
- Provide accurate and complete information about your past health history, that of your family, current status, relevant personal habits, and any other information pertinent to the public health of the campus community.
- Inform your care provider of any changes in your health status that could affect your treatment.
- Assist health care providers to compile a complete medical record by authorizing the Student Health Services to obtain necessary medical information from appropriate sources.
- Ask questions and get clarification regarding your condition or any suggested treatment.
- Ask about anything you do not understand.
- Follow the prescribed treatment plan and discuss any desired changes.
- Be considerate of other patients and Student Health Services staff.
- Treat Student Health Services’ staff with courtesy and respect.
- Be prompt for scheduled appointments.
- Cancel appointments if you are unable to keep them.
- Accept financial responsibility for any charges you have incurred.