Information about the systems and policies supporting Colgate faculty and staff business travel.

Pandemic Travel Policy

The information below constitutes the University's normal travel policy. During the COVID-19 pandemic, new and additional guidelines and policies related to travel have been established.

Pandemic travel policy



About Employee Travel

Colgate faculty and staff may need to travel in the course of conducting research and University business. Several arrangements and platforms exist to streamline the booking of travel, and to ensure the responsible use of University funds.

The Colgate University Travel Policy officially documents University requirements, while the additional resources below act as guides to employees as they arrange their travel.

View official travel policy

Recommendations for Increased Customer service for current travel requests.

With travel returning to normal, CBT has seen a record increase in travel requests. This has resulted in longer wait times, both on the phone and via email. As such, CBT has sent us the following recommendations to ensure fast and efficient customer service.

  • For simple travel requests, please utilize the online booking tool found on the main page of Concur.
  • The CBT Advisor Team is servicing travel requests for travel 0-7 days out.  For request further out, CBT is requesting that travelers call back or book online.
  • The best time to call or email is Wednesday, Thursday, and Friday from 8:00 am – 12:00 pm MST or 6:00 pm – 8:00 pm MST.>
  • If you must call directly, the current hold time could be as long as 90 minutes.
  • CBT has added a prompt on the phone line to request a call back that will hold your place in line.  Please only use this feature if you are traveling in the next 3 days.
  • Email requests are being reviewed and prioritized by departure date. If your travelers are flying 7+ days out there will be a delay in the response time.
  • If a department has many Guest Travelers, CBT can set departmental AA’s up with Guest Booking privileges so they can book the travel for their guests themselves.
  • If you need a travel advisor, be sure to include all the necessary details in your first contact (i.e. trip details like dates, times, hotel, car, full name(s) of all travelers, traveler preferences, budget code number, and any other things you would like CBT to consider).  If you are booking for a guest traveler, you will need to collect their full, legal name as seen on their driver’s license, as well as TSA information like date of birth, gender, current address, and phone number.