Multi-factor authentication with Duo is an enhanced digital security measure for the Colgate University community. Users are strongly encouraged to enroll to help protect their data and identities.

About Multi-factor Authentication

When signing in to Colgate resources online, users have always been asked to provide a username and password. However, this single method of authentication creates a single point of failure — if a malicious party obtains a user's password through phishing, hacking, or brute force guessing, that account is compromised.

Multi-factor authentication adds an additional layer of security by verifying not only that the user knows a password, but that the user also has access to a registered device, like a personal smartphone.

Informational graphic showing that a password screen plus a notification on a separate device equals secure access

With multi-factor authentication, even if a malicious party obtains your password, they will be unable to access your account unless they also have physical access to your registered device.

How it Works

1. Enroll

Enroll in Duo multi-factor authentication, registering one or more devices to serve as authenticators (at least two devices is preferred).

2. Sign in Normally

When signing in to Colgate systems protected by Duo, enter your username and password normally.

3. Verify Your Identity With Your Registered Device

Duo will ask you to verify your identity with your device. This may entail responding to a notification sent to that device, or entering a code found only on that device. Learn more about your device options.

Ask for Help

If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.

Walk-in service is by appointment only.

Due to high volume, our ticket tracking service is the only way to ensure we respond in a timely manner to your questions. Thank you for your patience.