Click the appropriate icon under your designee’s name. If you are removing access entirely (the trash icon), you'll be asked to confirm you want to delete the proxy. If editing access (the pencil icon), update the fields you want to change and click Submit.
InfoShare allows students to share select records online with trusted individuals like parents or guardians.
Students determine who will be identified as a "designee" and which of the following items that person (or people) can view:
- Academic transcript (unofficial)
- Class schedule
- Final grades
- Holds (financial and academic)
- Registration status
How to set up a Designee
Note: Students must complete all five steps.
- Go to the portal and click the InfoShare tab under Banner Self-Service
- Click on InfoShare Management
- Click "Add New" in the top right corner
- Fill in the required information, and again click Submit
- If you have another Proxy already identified and want to give the same access, use the Copy Authorizations option
Your designee will automatically receive an email with the subject "New Proxy Identity" after submitting.
Important Links
- Student access to InfoShare
- Designee access to InfoShare
- Parent/guardian access to tuition statements and e-bills is through Student Accounts, not through InfoShare.
FERPA
The Family Educational Rights and Privacy Act (FERPA) is a federal law that helps protect the privacy of student education records. Students allowing access to their records through InfoShare are not waiving their FERPA rights.
FAQs for Students
How do I change what my designee can access or remove access entirely?
Can my designee call the registrar’s office or other offices on campus to discuss the information they see?
No. InfoShare authorization does not grant University officials the authority to discuss your information with your designee. InfoShare gives you the ability to grant access to view — and only view — select information. If your designee has a question about what they are viewing, they should speak to you. If you’d like someone to be able to discuss your confidential academic records with a University official, you must submit a FERPA waiver to the appropriate office.
My designee said they can’t see my Student Accounts information. Where can I authorize this?
Student Accounts information (tuition, billing, etc.) is not available via InfoShare. To establish an authorized user so a third party can view billing information, please refer to the Student Accounts Office website regarding TouchNet. All questions about TouchNet should be directed to the Student Accounts Office (315-228-4817 or stuaccounts@colgate.edu).
How many people can I list as designees?
There is no limit to how many people you can authorize on InfoShare; however, we caution you to limit your designees to only trusted individuals who are vital to your educational experience at Colgate.
FAQs for Designees
I lost my login information. What should I do?
Your username is the email address that your student used to grant you access. If you aren’t sure which email address was used, please ask your student. To reset your PIN you can: Use the Forgot PIN link on the sign-in page, your student can initiate a PIN reset for you, or you can contact the Service Desk (itshelp@colgate.edu or 315-228-7111). If you would like your student to initiate your password reset, they can find the link on the profile tab.
My student does not know how to grant me access to InfoShare. Can a University official do this for me?
Your student must initiate your authorization to view their information. Colgate officials cannot. Students can find instructions on this webpage and also can contact the Service Desk with any technical questions (itshelp@colgate.edu or 315-228-7111).
I do not see all of my student's “secure” information. Why?
The items your student has authorized you to view will appear on the tab with your student’s name on it. If you do not see the information you were expecting, you should contact your student. If your student has authorized you to view an item but you still do not see it, you may contact the ITS Service Desk for assistance (itshelp@colgate.edu or 315-228-7111).
I do not see my student’s tuition bill on InfoShare. Why?
Student Accounts information (tuition, billing, etc.) is not available via InfoShare. Your student can give you access to such information using QuikPay, which is on the student’s portal page. Questions about QuikPay should be directed to the Student Accounts Office (315-228-7812 or stuaccounts@colgate.edu).
How do I log out of InfoShare?
To log out, simply close your browser window. The session will expire once the browser window is closed.
Can I discuss the information I see on InfoShare with a University official?
No. InfoShare authorization does not grant University officials the authority to discuss a student’s information with a designee. If you have a question about what you are viewing, you may speak to your student. University officials may discuss general Colgate policies but are restricted by FERPA from discussing anything specific to a particular student’s education record. Read more about FERPA