Check out the redesigned Employee Benefits Website
Colgate EAP Resources
BRiDGES EAP is a workplace benefit that provides assessment, referral, and short-term counseling to employees and their immediate family members. All callers will receive up to five free sessions per issue per year with an EAP professional for confidential support.
BRiDGES is available by phone Monday through Friday, from 8 a.m. to 5 p.m. at 315-697-3947. In-person, virtual, and phone sessions are available by completing the appointment request form.
Should you need assistance after 5 p.m. you can still call BRiDGES at 315-697-3947. You may leave a message and your call will be returned during regular business hours. Evening appointments are available by appointment only. In the event of a crisis Behavioral Health Telemedicine through Excellus and HigherED EAP are available 24/7, please see below to contact them. If you are experiencing an emergency, please call 911.
Utilize their new online Employee Resource Portal. Through the portal, employees have access to a growing library of articles, tip sheets, and wellness tools anytime. Whether you're looking for support strategies, self-care ideas, or ways to navigate workplace stress, the portal is available to you 24/7.
Check it out at our website and use password: Wellness 2025 to gain entry.
HigherEd EAP offers 24/7 access to counselors, extensive links, tools, and resources to help higher education personnel deal with professional challenges. To access this benefit, call the EAP at 1-800-252-4555 or log on to the website: www.higheredeap.com. Check out the HigherED EAP June Newsletter!
Behavioral Telemedicine (for those enrolled in Colgate’s health insurance plan), through a partnership with MDLIVE, allows you to schedule a consultation with a psychiatrist or therapist 24/7 via phone, tablet, or computer — wherever and whenever you need to. No 20% coinsurance imposed.
Telemedicine (1-866-692-5045) (for those enrolled in Colgate’s health insurance plan)
Our doctors are always in. Get care in minutes, 24/7/365. Talk to a board-certified doctor in 15 minutes or less for trusted, reliable care whenever and wherever you need it. MDLIVE is your affordable alternative to urgent care clinics or the ER. No long waits, drive times, or germ-filled offices. See how MDLIVE visits work.
MDLIVE board-certified doctors have an average of 15 years of experience and provide care for more than 80 common, nonemergency conditions, including:
Allergies Insect bites Sinus problems
Cold & flu Pink eye Sore throat
Ear pain Prescriptions UTIs
Headaches Rashes and more
Madison County Mental Health Department (315-366-2327, option 1), The mental health department offers a crisis line 24 hours a day. You can call 315-366-2327 and press 1. During business hours, this line goes to office staff, where clients may ask to speak to an available clinician. Individuals are also seen at the office on an emergency, walk-in basis.
Retirement Planning
Fidelity
Virtual Fidelity appointments can be scheduled online at fidelity.com (search Colgate University and virtual appointments) or by calling 1-800-642-7131.
Appointments are available on July 15, August 7, September 17, October 8, November 12, and December 8, 2025. 2025 Webinars
TIAA
Virtual TIAA appointments can be scheduled online or by calling 800-732-8353.
Appointments are available on July 30, August 19, and September 23, 2025.
June 26 @ 3 p.m. (ET)
Join TIAA for a virtual webinar on Navigating Market Turbulence with Confidence: "How longevity affects financial planning and family caregiving."
Gains in life expectancy over the past 100 years reflect enormous achievements in medicine and public health. But with increased longevity comes longer retirements and the need for more caregiving – and its associated costs. Yet caregiving expenses are rarely a focus of traditional financial planning, putting retirement security at risk.
Register here.