Getting ITS Help -- Information Technology Services Skip Navigation

Getting Help

Help for Students

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Visit Us
The IT Service Desk is located on the third floor of Case-Geyer. Our Service Desk Consultants are available to assist with your technology needs.

Sunday through Thursday: 10 a.m. until 10 p.m.
Fridays and Saturdays: 10 a.m. until 4 p.m.
Call Us
315-228-7111 Option # 3

E-mail Us

Submit an Online Request Form
Complete an online request form here.

Help for Events

Go to to reserve a location for your event and request A/V Support.

Questions about your event?  Contact the helpline at 315-228-7111 or

Help for Faculty and Staff

Call Us
315-228-7111 (Monday through Friday from 7 a.m. until 10 p.m. and on weekends from 10 a.m. - 10 p.m.)  

E-mail Us 

Submit an Online Request Form
Complete an online request form here.

Learning Opportunities is an on-demand, online learning tool that is available to everyone with a valid Colgate network account. READ MORE

Workshops & Webinars
Normally held during the summer months, these online and hands-on workshops cover productivity, curricular, and research applications. READ MORE

Instructional Technologist Office Hours Calendar
Faculty can meet one on one with an instructional technologist in their home environment. Each week during the semester, regular office hours are scheduled on all academic buildings. Click here to see the calendar.

Faculty interested in partnering with Instructional Technologists to integrate technology into curricular or research projects can schedule in-class workshops for their students. Call x7111 or send an e-mail to

Supported Hardware

Colgate ITS is dedicated to providing reliable hardware solutions to faculty and staff. A great deal of time and resources go into testing various vendor hardware for compatibility and functionality to support the mission of the university. Our Hardware Technicians and Help Desk Professionals are able to provide better support and faster turnaround for these tested configurations.

Click here to view our currently supported hardware.

Supported Software

Colgate ITS is dedicated to providing software solutions to faculty and staff that support the mission of the university. These solutions are fully tested for compatibility and our IT professionals are trained to help you with them.

Click here for a list of supported software.

Phones and Telecommunications

Report problems with your desk phone, get information about cellular phones, or get a long-distance access code. READ MORE