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Classrooms, Digital Media and Events

About Us

Classrooms, Digital Media and Events (CDME) is a department within ITS staffed by classroom, media and event specialists. We collaborate with faculty, staff and our colleagues in ITS to support teaching and learning by maintaining and supporting classrooms, capturing, editing and creating digital media, supporting audio-visual (AV) installations, and providing special services related to events and exhibitions. See our directory of services below.

Mark Hine

Mark Hine

Director of Classrooms, Digital Media and Events

Read about Mark
B.A. Communications, American Literature, Empire State College
A.A.S. Radio and TV Broadcasting, Onondaga Community College

Mark joined Colgate in 2012 as a Senior Instructional Technologist, then assumed the role as Information Technology Service’s first Project Manager in the fall of 2014. In January of 2017 Mark was promoted to the Director of Classrooms, Digital Media and Events.

Prior to arriving at Colgate, Mark was the Digital Media Coordinator at Ithaca College where he transitioned the graphic arts department into the modern era and developed the office of Digital Media Services, growing staff and capabilities over his nearly five year tenure.

Mark spent ten years in the SUNY system managing broadcast and production facilities and produced hundreds of hours of educational and institutional content including two documentaries: Bosnia After the War, in collaboration with filmmaker Nancy Burnett; and The Making of a Monument: A 9/11 Memorial with artist and collaborator Charles Bremer. Prior to his career in academia, Mark worked in professional TV production in a variety of roles which have taken him up and down the eastern seaboard.

In his free time, Mark enjoys growing and building a variety of things, from soap to robots, and spending time with his family.

Phone: 315-228-7116

Sarah Curtis

Sarah Curtis

Digital Media and Events Coordinator

Read about Sarah

BS - Business Administration, Concentration in Management, SUNY Brockport
AA - Liberal Arts & Science - Social Science, Alfred State College

Sarah joined Colgate in 2010 where she worked in the library with Circulation Staff and Government Documents. After a year with the library, Sarah left Hamilton’s upstate grey to pursue a volunteering opportunity as an AmeriCorps VISTA in Colorado.

Sarah made her way back to Colgate in March of 2013, this time to join the Information Technology Services Team. For the first four years back at Colgate, Sarah worked with the Service Desk Team managing student teams, coordinating events, and helping the Colgate community to combat pesky classroom issues. Early in 2017, Sarah embarked on a new role as Digital Media and Events Coordinator. In this new role, Sarah will concentrate on working more closely with Colgate community members to improve our service and support process, to include more consultations and hands-on classroom training. Sarah’s goal is for our new team to make your experience positive and your event a success.

Sarah is passionate about making the University an open, safe, and welcoming learning environment for all. Sarah's preferred gender pronoun is she/her/hers. Sarah is devoted to helping others and making people smile. In her free time Sarah loves to paint, indulge in bizarre cuisine, and explore new music .

Phone: 315-228-7241

Rich Grant

Rich Grant

Associate Director of Classrooms, Digital Media and Events

Read about Rich

Rich was employed by Colgate in 1984 as the System Manager of Colgate’s VAX 11-780 computer system. Since then Rich has served in a number of roles within IT.

As the Director of Networking, Rich was responsible for planning and implementing the university's network infrastructure.

Promoted to the position of Director of Technology Planning, Rich worked with the CIO to define the overall technology direction of the University, and was responsible for overseeing many of the major projects related to technology.

After the completion of the Case-Geyer library, Rich’s attention turned to the development of Colgate’s digital media program. Rich was responsible for building the digital audio and video studios, and implemented the capability for live-streaming of Colgate events to a global audience.

Prior to his career in Technology Rich was employed in the Aviation Industry and holds a commercial multi-engine pilot certificate, and is certified as a Instrument commercial flight instructor. Before coming to Colgate Rich was employed by the FAA as part of the air traffic control re-training program.

Rich, is also known as a fine art photographer and is a member of the Center of Photography in Woodstock. Rich’s photographs have been exhibited in many art shows and galleries in the region. Rich Also serves on the board of directors of Arts at the Palace, promoting art within the Hamilton community.

Phone: 315-228-7728

Mike Roberts

Mike Roberts

Classroom and Events Specialist

Read about Mike

Mike joined Colgate in July 2006. He grew up in Whitesboro, NY playing hockey, golf and working on anything with an engine. After going to St.John Fisher for Computer Science he worked in the IT department for a couple years and was responsible for the classroom technology.

At Colgate, Mike (among others) is responsible for the installation and maintenance of AV Technology across campus.

In his free time, he is a NCAA Hockey Referee, is slowly restoring a 1971 VW Bus which you will see on campus or at Seven Oaks throughout the summer and spending time with his family.

Phone: 315-228-6749

John Robinson

John Robinson

Classroom and Events Specialist

Read about John

Most people call me JR, Robby or John. I've been diagnosing, fixing, fabricating, configuring, preparing, designing and installing scientific equipment, multimedia systems, technology inclusive art exhibitions, athletic timing/training technology and other electronic and electromechanical devices for Colgate Associates, Staff, Professors and Students since 1994.

A few of my life experiences include Multi Channel Radio, Radio Teletype Operator, Battalion Maintenance Management Clerk and Anti Armor Platoon Sgt in the US Army and NY Army National Guard. I have had extensive training on my pathway to becoming a Master Electronics Technician. It formally began when I apprenticed in a busy Television and Stereo Repair Center and has, and will, continue indefinitely to meet the ever changing technology needs of our customers.

My off-Gate time is consumed enjoying the company of my family and personally restoring our nearly 200 year old grand country home.

Phone: 315-228-7240

Matt Talerico

Matt Talerico

Classroom and Events Specialist

Read about Matt

Matt grew up in New Hartford, NY where he played soccer, track and basketball. Earning honors in both soccer and track he received a Liberal Arts Degree from Monroe Community College with an interest in Career IT.

Matt began his career in IT at Utica College as an AV Support Specialist then joined Colgate in 2012 as a multimedia technician where he is responsible for event support and classroom technology.

During his free time Matt enjoys spending time with friends, family and his dog Duke. Matt also plays recreational soccer and golf.

Phone: 315-228-7249

Doug Watson

Doug Watson

Digital Media and Events Specialist

Read about Doug

Doug has owned and operated a video production company for over 21 years. Doug lives in Sherrill, with his wife Deana (Facilities Finance, Material Acquisition, and Inventory Coordinator) and two daughters, Jenna and Emily.

Doug graduated from SUNY Morrisville in 1987 with a degree in Computer Science then spent the next 24 years working as a pewtersmith in Sherrill. Doug began working at Colgate in 2012.

In his free time he enjoys gardening, cooking, playing guitar and spending time with his family.

Phone: 315-228-6790

What We Do

Classroom Support

CDME maintains the computer and presentation systems in Colgate’s 113 classrooms and 96 mixed use and event spaces. Keeping these important learning environments up-to-date and working well, and ensuring your experience is smooth and consistent, is our top priority.  We focus on buying the most reliable equipment and making sustainable purchasing decisions. Delivering a consistent self-service experience is important to you, so it's important to us.

Enabling our Community - Training Available

We offer one-on-one AV system demonstrations to faculty and staff so that you can use our classrooms and meeting spaces easily and confidently.

Our one-on-one demonstrations are brief and painless and can be scheduled before your planned class, meeting or event. Contact the ITS Service Desk at or call us at 315-228-7111. We will make every effort to schedule a one-on-one session that best accommodates your schedule.

Digital Media

We can help you record, edit and publish audio and video recordings, renderings and other digital media content. Working with colleagues in ITS Innovation and Applied Learning, together we provide the technical support you need to build content for courses, publish material on Moodle, and upload digital video to Ensemble or YouTube.

Be sure to check out Colgate’s modern and well-equipped video and audio recording studios in the Case Library & Geyer Center for Information Technology. Our staff provide consultation and production assistance for single or multi-camera productions and advanced audio mixing and recording capabilities.

Additional capabilities and project assistance are available. Contact the ITS Service Desk at 315-228-7111 or email to get started.

Event Management

We can provide most audio-visual equipment for all but the largest and most complex events. Please see our directory of services below.

After Hours Support 

Limited after-hours support is available. Prior to 8:00 a.m. and after 5:30 p.m. ITS can not guarantee the availability of staff to support events or classroom activities. Training and equipment loans are available to supplement any scheduling and resource challenges. Beginning July 1st, 2019, overtime accrued by professional staff is the responsibility of the requesting department. Advanced notice will be provided to the requestor in the event that overtime is required.

Cancelling Events and No-Shows

Successful events require planning and resource management. If you need to cancel an event, we ask that you call or email the ITS Service Desk within 24 hours of an event. Failure to cancel an event jeopardizes resource availability for other potential events. Frequent no-shows result in limited support availability for other events.


Directory of Services

AV Support

All AV support requests begin with a request made through the ITS Service Desk by calling extension 7111 or sending an email, with copious amounts of detail, to

Whenever possible, we would like the opportunity to provide training to our community. Should you need assistance, we can provide the following support [please note the required lead time in brackets] :

Consultations [On demand] We provide group and one-on-one consultations regarding the use and selection of appropriate AV equipment.

Remediation and Repair [On Demand] If something goes wrong, the Service Desk will dispatch an IT Support Specialist. If escalation is required, a Classroom and Event Specialist (that’s us!) will be immediately dispatched to attempt to remedy the condition.

Training [ One Business Day Requested ] We will meet with you one-on-one or provide a group training on the use of AV equipment in a classroom, meeting room or event space. Training is brief and encompasses: connecting a laptop or tablet, using the document camera, playing back a DVD or Blu-ray disc, using a microphone, basic control panel operation and the use of Epson wireless projection, where available. Other topics are available upon request.

Digital Signage Hardware Support
CDME provides hardware support for new and existing digital signage installations. Please consult with the Office of Communications prior to requesting a new digital sign in your area. 

Cable TV Coordination
The University provides cable TV service to the campus community free of charge. If you are having a technical issue with your cable TV service, we can help coordinate a service call to remedy poor signal quality or broken cable TV outlets. Cable TV service is provided by Spectrum who are wholly responsible for the service quality and cable wiring on campus.

No cable boxes are needed nor will they work on campus or in the residences (including Greek houses). 

AV Projects
CDME provides AV support for major capital projects. Coordination is provided through the Capital Projects Office and the Office of the CIO.

Event Support

Consultations.  We provide group and one-on-one consultations regarding the use and selection of appropriate AV equipment. Prior to reserving space, we are happy to provide a consultation to determine what capabilities you will need.

Video Recording. [ Five Business Days Required ] Guests will be required to sign a waiver providing the University with permission to record and retain the recording indefinitely.  Link to doc. A copy will need to be supplied to IT prior to recording.

Live Stream. [ 14 Business Days Required ] All streaming requests should be forwarded to the Office of Communications prior to submitting a service request to the ITS Service Desk. Single camera live streaming is available upon approval. Additional coordination is required. Waivers will be required for guest participants providing the University with permission to stream, record, and retain any recording indefinitely. Significant additional coordination is required.

Sound System  [ Five Business Days Required ] We will setup and calibrate microphones and speakers for events requiring more sound than a typical classroom provides. This service is limited to the setup and removal of sound equipment. See Live Sound Support below for larger gatherings (30+ participants).

Live Sound Support  [ 14 Business Days Required ] We provide live sound support for special events that includes a staff member to consult, mix multiple microphones and sources, and set up and remove equipment. Note that some locations already provide significant sound mixing capabilities. Additional coordination is required. A work order with Buildings and Grounds is sometimes required for equipment movements (including podiums) and installations. The cost of equipment movement, when needed, is the responsibility of the requestor.  To request a podium or equipment movement, visit and complete a Buildings and Grounds work order request.

Web Conferencing.  [ Three Business Days Required ] The Service Desk will provide a Blue Jeans link (to copy and paste into a modern web browser) to share with conference participants. We will assist with the setup of a webcam and USB microphone in a classroom or event space, if needed. Limited Skype support is available. See our Event Support below for larger scale video conferencing and streaming support.

Video Conferencing.  [ Five Business Days Required ] Support for advanced video conferencing includes the the use of a Cisco C40 or C20 CODEC in select locations. An IP address is normally provided by the host party to connect to a video conferencing service. Additional coordination is required.

Digital Media Support

Digital Content Creation [ consultation required ] Project support for building digital asset based course content is available. Consultation with the Innovation and Applied Learning group is recommended.

Audio Recording [ consultation required ] Professional studio audio recording is available.

Video Production [ consultation required ] Professional studio (multi camera) video recording, post production and green screen capabilities are available.

Media Duplication [ brief consultation required ] Copyright cleared material may be duplicated for academic and administrative department projects. There is no charge for the duplication service. Duplication that exceeds 20 discs, however, may be sent to an outside vendor. Charges for this service are the responsibility of the requestor. We will consult with you thoroughly if these services need to be engaged with.

Analog to Digital Conversion [ consultation required ] Also called digitization. Copyright cleared videotape, analog sound recordings and other material can be converted to a digital file for distribution on Moodle, YouTube or Ensemble. We can also provide the digitized files on a CD, DVD or Blu-ray disc.