All AV support requests begin with a request made through the ITS Service Desk by calling extension 7111 or sending an email, with copious amounts of detail, to email@example.com.
Whenever possible, we would like the opportunity to provide training to our community. Should you need assistance, we can provide the following support [please note the required lead time in brackets] :
Consultations [On demand] We provide group and one-on-one consultations regarding the use and selection of appropriate AV equipment.
Remediation and Repair [On Demand] If something goes wrong, the Service Desk will dispatch an IT Support Specialist. If escalation is required, a Classroom and Event Specialist (that’s us!) will be immediately dispatched to attempt to remedy the condition.
Training [ One Business Day Requested ] We will meet with you one-on-one or provide a group training on the use of AV equipment in a classroom, meeting room or event space. Training is brief and encompasses: connecting a laptop or tablet, using the document camera, playing back a DVD or Blu-ray disc, using a microphone, basic control panel operation and the use of Epson wireless projection, where available. Other topics are available upon request.
Digital Signage Hardware Support
CDME provides hardware support for new and existing digital signage installations. Please consult with the Office of Communications prior to requesting a new digital sign in your area.
Cable TV Coordination
The University provides cable TV service to the campus community free of charge. If you are having a technical issue with your cable TV service, we can help coordinate a service call to remedy poor signal quality or broken cable TV outlets. Cable TV service is provided by Spectrum who are wholly responsible for the service quality and cable wiring on campus.
No cable boxes are needed nor will they work on campus or in the residences (including Greek houses).
CDME provides AV support for major capital projects. Coordination is provided through the Capital Projects Office and the Office of the CIO.
Consultations. We provide group and one-on-one consultations regarding the use and selection of appropriate AV equipment. Prior to reserving space, we are happy to provide a consultation to determine what capabilities you will need.
Video Recording. [ Five Business Days Required ] Guests will be required to sign a waiver providing the University with permission to record and retain the recording indefinitely. Link to doc. A copy will need to be supplied to IT prior to recording.
Live Stream. [ 14 Business Days Required ] All streaming requests should be forwarded to the Office of Communications prior to submitting a service request to the ITS Service Desk. Single camera live streaming is available upon approval. Additional coordination is required. Waivers will be required for guest participants providing the University with permission to stream, record, and retain any recording indefinitely. Significant additional coordination is required.
Sound System [ Five Business Days Required ] We will setup and calibrate microphones and speakers for events requiring more sound than a typical classroom provides. This service is limited to the setup and removal of sound equipment. See Live Sound Support below for larger gatherings (30+ participants).
Live Sound Support [ 14 Business Days Required ] We provide live sound support for special events that includes a staff member to consult, mix multiple microphones and sources, and set up and remove equipment. Note that some locations already provide significant sound mixing capabilities. Additional coordination is required. A work order with Buildings and Grounds is sometimes required for equipment movements (including podiums) and installations. The cost of equipment movement, when needed, is the responsibility of the requestor. To request a podium or equipment movement, visit workorders.colgate.edu and complete a Buildings and Grounds work order request.
Web Conferencing. [ Three Business Days Required ] The Service Desk will provide a Blue Jeans link (to copy and paste into a modern web browser) to share with conference participants. We will assist with the setup of a webcam and USB microphone in a classroom or event space, if needed. Limited Skype support is available. See our Event Support below for larger scale video conferencing and streaming support. Video Conferencing
. [ Five Business Days Required ] Support for advanced video conferencing includes the the use of a Cisco C40 or C20 CODEC in select locations. An IP address is normally provided by the host party to connect to a video conferencing service. Additional coordination is required.
Digital Media Support
Digital Content Creation [ consultation required ] Project support for building digital asset based course content is available. Consultation with the Innovation and Applied Learning group is recommended.
Audio Recording [ consultation required ] Professional studio audio recording is available.
Video Production [ consultation required ] Professional studio (multi camera) video recording, post production and green screen capabilities are available.
Media Duplication [ brief consultation required ] Copyright cleared material may be duplicated for academic and administrative department projects. There is no charge for the duplication service. Duplication that exceeds 20 discs, however, may be sent to an outside vendor. Charges for this service are the responsibility of the requestor. We will consult with you thoroughly if these services need to be engaged with.
Analog to Digital Conversion [ consultation required ] Also called digitization. Copyright cleared videotape, analog sound recordings and other material can be converted to a digital file for distribution on Moodle, YouTube or Ensemble. We can also provide the digitized files on a CD, DVD or Blu-ray disc.