Frequently Asked Questions

The fastest way to see a counselor is to come to walk-in hours Monday through Friday between 9:00-12:00pm and 1:30-4:30pm. Walk-in hours are available every weekday during the academic semester. To see a counselor during walk-in hours, come to the office or call us at 315-228-7385. Walk-in counseling is available to all students for routine appointments, urgent issues, or crisis situations. 


Great! We are happy to try to connect students with a specific counselor that they want to work with. The first step to start counseling is to attend a walk-in counseling session and at that meeting you can let the walk-in counselor know which counselor you would like to see for a follow-up appointment. 

No! Counseling services are free to all currently enrolled students. We do not bill the student’s insurance.

All of our counselors are licensed in the state of New York and are ethically and legally bound to uphold confidentiality, meaning they will not share any of your information with anyone outside of the counseling center team. There are several situations where a counselor may be required to share information if a student is actively in danger, such as a student planning to take action to end their life or hurt someone else. Counselors are also mandated to report concern about future child or elder abuse, or if a judge subpoenas counseling records. These are rare circumstances, and in the event that one of these scenarios comes up during a student’s care the counselor will make every effort to speak with the student before sharing any confidential information.  


There is no limit on the number of walk-in or scheduled counseling sessions. Students who attend a therapy group have a weekly session and students who attend individual sessions typically meet with their counselor every other week. 


Psychological evaluation and assessments are outside of the counseling center’s scope of available services. We are happy to help students find local resources or connect them with a home provider if they are in need of these types of care. Students seeking diagnostic and assessment services for disability accommodations should contact the Office of Disability Services who has a contracted provider that can conduct evaluations related to common learning-related issues. 


During the walk-in appointment, the counselor will first discuss confidentiality and what to expect during the appointment. They will ask you to share information about what led you to come to counseling, the history of the concern, and anything that you’ve done to try to manage your concern before coming in. Your counselor may also ask some general questions about your health and wellness such as typical sleep pattern, appetite, and medical needs. Near the end of the session you and your counselor will identify your specific goals for counseling and identify which treatment options would be the best fit and make a plan for next steps. Some students find that one appointment is enough, and yet others find that they are interested in ongoing counseling either in a group or meeting with a counselor every other week for an individual appointment. You and your counselor will develop an individualized plan based on what you need and prefer. 


The Counseling Center provides students with the opportunity to explore a variety of issues and challenges with one of our amazing counselors in a comfortable setting. Students seek counseling for an array of concerns including, but not limited to, depression, anxiety and stress, roommate, relationship, and family conflicts, trauma,  bereavement or grief from a personal loss, self-esteem issues, and adjustment.


Group therapy is a series of therapy sessions that usually include five to ten students and one or two group leaders. Students in the group are encouraged to talk about what is bothering them and provide others with feedback and support. Members control what they share with others in the group. Through the course of group therapy, members become better able to express their feelings about others. This form of therapy gives members opportunities to try new ways of interacting with others in a safe environment.

Introduction to group therapy