Student Guide: Remote Learning Technology

Available student technology resources  and best practice tips for remote or on campus instruction. 

Moodle and Zoom

Moodle 

Moodle is Colgate’s online learning management system.  Students should consult with their individual faculty members regarding how they intend to use Moodle in their courses.

Launch Moodle

Zoom Classroom and Lecture Streaming

The primary streaming platform used for remote classrooms and lectures is Zoom.

To be best prepared, students are encouraged to register for zoom training sessions and download the software and explore its many capabilities.  We have also created a Zoom student guide.

Launch Zoom

Software

Download & Install Software

ITS offers several software packages available for download.  Visit software.colgate.edu for the full list of available software.

Remotely Access Software

We also offer remote access options for software that is not available for download.  Connect to our virtual computer labs at appstream.colgate.edu.  Appstream works on Macs, Windows and Chromebooks through a web browser.

Remotely Access Other Resources with a VPN

Other resources can be accessed remotely such as library resources or academic data necessary for your coursework.  A virtual private network (VPN) may be necessary to access some of these resources in a secure manner.  Find out how to set up a Colgate VPN on your devices on our VPN page

Equipment

 

The ITS Service Desk is available to help you with any hardware and equipment questions you have.  Consult with us so you can be successful - whether you plan to be on campus or learning remotely.  You can browse our basic equipment lending pool at borrow.colgate.edu - but if you need something not listed, talk to us so we can work together to meet your needs.  Call us at 315-228-7111 or email us itshelp@colgate.edu.

What to Bring

Laptop - make sure it is up-to-date with the latest security patches.  Specifications may vary depending on your major/area of study.  Contact ITS with any questions you might have.

Mobile Device - a phone or tablet can help keep you organized, take notes, and stay connected. 

A data backup plan - an external hard drive or cloud solution so you don't lose any important documents.

Consider Bringing

External Webcam - a nice external webcam can be used as a back up from your laptop, and can also provide a better picture and versatility for any remote classes or study sessions you are apart of.

Comfortable headset - a comfortable headset can help keep you focused and minimize surrounding distractions.  One with a built-in microphone can also help improve your audio when participating in remote classes or study sessions.

Leave at Home

Printer - printing is free on campus.

Wireless router or hotspot - our robust wireless network will provide you with the connection and speed you need.

Devices with unsupported operating systems - don't bring a laptop with an outdated and unsupported operating system - like Windows 7 or Mac 10.12 Sierra and older - these systems pose security risks to you and our network.

Necessary Items

Laptop - make sure it is up-to-date with the latest security patches.  Specifications may vary depending on major/area of study.  

Mobile Device - a phone or tablet can help keep you organized, take notes, and stay connected.  

A data backup plan - an external hard drive or cloud solution.

Optional

External Webcam - a nice external webcam can be used as a back up from your laptop, and can also provide a better picture and versatility for any remote classes or study sessions you are apart of.

Comfortable headset - a comfortable headset can help keep you focused and minimize surrounding distractions.  One with a built-in microphone can also help improve your audio when participating in remote classes or study sessions.

External (or secondary) monitor - an extra monitor will likely give you a larger screen for completing your coursework and participating in remote classroom sessions.

Ergonomic furniture and a quiet study space to help keep you well and productive.

Home Internet Troubleshooting

If you are experiencing poor internet or connection speeds, below are a few tips, but we also recommend you contact your internet service provider for more advanced troubleshooting.

Should these troubleshooting tips still not provide you with fast enough speeds for your coursework, please contact the ITS Service Desk by phone at 315-228-7111 or by email at itshelp@colgate.edu.

Home Wireless

  • Check your internet connection by going to speedtest.net.
  • If you determine you have a poor connection, restart your cable modem and/or router.
  • Close unnecessary apps on your computer.
  • Try to manage the timing of others in your household using large amounts of bandwidth, like streaming video.
  • Use a wired Ethernet cable if possible.
  • Please remember that public Wi-Fi hotspots should not be considered safe and secure.

 

Wireless Cell Phone Carriers

Depending on your cell phone plan, you may be able to make your phone a hotspot and connect your laptop wirelessly to your phone.  If your plan includes a hotspot option, place your phone in a location where it can receive the best signal from the nearest cell phone tower, and connect your laptop to its wireless network.  Perform a connection test by going to speedtest.net  - the wireless connection from your cell carrier at your home may or may not be faster than your home cable or DSL connection. 

 

Home Internet Service Providers (ISP)

If you are experiencing connection issues, you may want to consider the following:

  • Reboot your router or modem.
  • Contact your ISP to:
    • conduct advanced troubleshooting.
    • discuss options for a home service visit to check your exterior and interior cables/lines, and discuss options to upgrade your equipment (modem) or service plan.

On Campus Services

Printing

Several options exist for student printing across campus.  As we develop final plans for the fall semester, we'll update this page with locations and protocols to encourage safe public printing.

Wireless Network

Our robust wireless network will keep you connected.  Our primary wireless network is eduroam.  You can add eduroam to your devices now before arriving on campus.  For more information on our wireless and wired network for your mobile devices, game systems, and streaming devices, visit colgate.edu/getconnected

Cable TV

Residence hall rooms offer a full line-up of cable television for the latest news, sports, and entertainment.  Bring your TV and a coaxial cable.  

Security & Privacy

Security & Privacy

Multi-factor Authentication 

Add an extra layer of security to your network and e-mail account.  Multi-factor authentication will help protect your data and identity.

More Information Security

Find out more about information security at colgate.edu/infosec.

Disability Services and Accessibility

ITS; the Center for Learning, Teaching, and Research; University Libraries; and the Office of Equity and Diversity will be working together to ensure that students, faculty and staff with documented disabilities will continue to receive equal and full access to education, teaching, and learning resources while maintaining confidentiality and privacy. We can work with you to make your materials accessible.

More about accessible technology

Ask for Help

If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.

Walk-in service is by appointment only.

Due to high volume, our ticket tracking service is the only way to ensure we respond in a timely manner to your questions. Thank you for your patience.