While it may not be business as usual, the University is still operating and requires us to think differently about how we continue to serve the students that remain on campus and continue business operations.


Guidelines for:

Guidelines for Supervisors

Supervisors must determine, in consultation with their Vice President, who is essential and who is able to work remotely. This will vary by department and may change over time based on the needs of the University and its operations. Human Resources staff are available to discuss special circumstances that may be raised by your employees.   

In your role as supervisor: 

  • Be clear with employees about remote work expectations and priorities. 
  • Collaborate with your employee to determine a daily/weekly work plan of tasks and projects.
  • Ensure you have updated contact information for your team members. (Team members can have their work extension show up on their computer and use VOIP to take and receive calls from their direct extension from campus. ITS can help with this installation if needed.)      
  • Be flexible and trust employees to get their work done.
  • Check-in with your employees at least once per day.
  • Encourage teams to stay connected with regular check-ins to coordinate workloads. Make sure employees have what they need to be successful (see Colgate Tech Readiness for Remote Work). 
  • Be sure employees understand the appropriate treatment and storage of confidential and sensitive information, as well as equipment, while working from home.  
  • Make sure they understand that all work performed remotely must be completed via a VPN connection for cyber security reasons.   
  • Remind employees to maintain a healthy work-life balance. You may find it helpful to have a staff member check in and check out with you at the beginning and end of each day to provide accountability and structure for yourself and the employee.

If an Employee Must Remain Working On Campus

Supervisors that designate staff who must remain on campus, should register those employees at the following link, to assist in awareness of who is on campus:

Register employees on campus


Supervisors of employees who must continue working on campus must:

  • Help employees feel safe by continuously communicating as updates come in.
  • Ensure workers have a clean work environment and plenty of cleaning materials.
  • Make sure employees have access to resources to help them cope with anxiety (i.e., Telemedicine and EAP services).
  • Remind employees that you are committed to their safety and wellbeing.
  • Be sure to show your appreciation and thanks. 

Guidelines for Employees

For some, working from home can be an opportunity to focus and get a lot accomplished without the distractions of the office. However, this kind of position also comes with a great amount of responsibility and challenges.

  • Get clear expectations and priorities for your work from your supervisor. 
  • Collaborate with your supervisor to determine a work plan of tasks and projects.    
  • Make sure you have access to the files, applications, and contact information that you will need.
  • Notify Mail Services if your department will be closed.  
  • Build flexibility into your schedule.
  • Check-in with your supervisor at least once per day.
  • Stay connected with your coworkers and coordinate workloads.
  • Make sure you have what you need to be successful working remotely (see Colgate Tech Readiness for Remote Work).
  • Follow the appropriate steps for the treatment and storage of confidential and sensitive information and University equipment while working from home.
  • Perform all remote work online via a VPN connection for cyber security reasons.     
  • Set expectations with family and friends. 
  • Be sure to focus on maintaining a healthy work-life balance.