A review of technologies available to students to facilitate remote learning.


Moodle is Colgate’s online learning management system, and has been in use since before the arise of the COVID-19 virus. Moodle has not changed and remains the recommended way for faculty to share course-related resources with students.

Students should consult with their individual faculty members regarding how they intend to use Moodle in their courses.

Launch Moodle

Remote Classrooms and Lectures

Colgate faculty will be utilizing live and interactive streaming software to deliver classes online.


Zoom is the primary platform for the remote teaching of most classes during the remainder of the spring semester.

Students are encouraged to register for zoom training sessions and download the software and explore its many capabilities.  ITS has also created a Zoom student guide.

Sign in to Zoom

Colgate network username and password

Remotely Access the Campus Network (VPN)

Colgate's GlobalProtect VPN allows students to access software, files, and computers on campus from their computers at home. For access to some campus resources and software, a VPN connection will be required.

The GlobalProtect VPN is a stand-alone program that can be downloaded and installed:

Set up your VPN connection

Software Access

Some software packages are available through Colgate for students to install for free.

More about available software

Typically, some advanced software packages are available for student use in campus computer labs. In order to facilitate remote access to such software, the AWS Appstream 2.0 service has been established.

This is a streaming service allowing students to remotely login to a computer with all regular computer lab software installed. Software available through this service includes:

  • Adobe Creative Cloud
  • R
  • Matlab
  • Mathematica
  • ArcGIS
  • SPSS
  • SAS
  • Microsoft Office.

Direct access to Google Drive is available, allowing students to save and share their work for access elsewhere.

Mac OS X software is not available at this time.

Note that these computers reset after 15 minutes of idle time, and any unsaved work will be lost.

More about using Appstream

Go to Appstream

While connected to the GlobalProtect VPN service, faculty and students may have the ability to use remote desktop to connect to campus machines.

Note that this needs to be set up and tested while on campus. Please contact ITS Research Computing at its-research-computing@colgate.edu for additional help setting this up.


Students may contact the ITS Service Desk to discuss any equipment needs or issues.

For students who remain on the campus, browse available resources here, or contact us at 315-228-7111 to set up an appointment.

Disability Services and Accessibility

ITS; the Center for Learning, Teaching, and Research; University Libraries; and the Office of Equity and Diversity will be working together to ensure that students, faculty and staff with documented disabilities will continue to receive equal and full access to education, teaching, and learning resources while maintaining confidentiality and privacy. We can work with you to make your materials accessible.

More about accessible technology

Ask for Help

If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.

Walk-in service is by appointment only.

Due to high volume, our ticket tracking service is the only way to ensure we respond in a timely manner to your questions. Thank you for your patience.