Outlining the process for creating a VPN connection to the Colgate University network with a personal, non-Colgate computer.

Background

Access to certain resources on Colgate’s network requires being connected to that network, even when in remote (off­-campus) locations. This is done by using a VPN, which will connect a machine to Colgate’s network regardless of physical location.

Requirements

  • A valid Colgate username and password
  • Internet connection

Procedure

Note this can be used by students, faculty, and staff for personal computers, and for Windows and Mac computer devices only. 

 

Download the client for this VPN at https://remoteaccess.colgate.edu.  

Enter your Colgate network (Portal) account credentials and click Log In. 

Login screen for Palo Alto

 

Select the appropriate version for your computer and Install.  Most computers are “64 bit” so select the 64 bit installer file for Windows or Mac. (If you are prompted to install the client from the Windows Store, do not.)  

A view of the download links for GlobalProtect installation

 

 

If prompted, click Allow or Yes to Continue - 

 

Do you want to allow downloads for remoteaccess.colgate.edu pop up windowDo you want to allow this app to make changes to your device pop window image

 

Click Next or Continue through the installation wizard and accept all the default options.

You may be asked to authenticate.  

Enter the computer login password here to proceed on a Mac computer:

GlobalProtect wants to use your confidential information stored in GlobelProtectService in your keychain

 

Click Close when the installation is finished.

Installation Complete message window

 

After the client is installed you will be prompted for a portal address.  

Type remoteaccess.colgate.edu here and click Connect, as shown below.

Use your Colgate network (Portal) account credentials again when prompted.  

Ask for Help

If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.

Walk-in service is by appointment only.

Due to high volume, our ticket tracking service is the only way to ensure we respond in a timely manner to your questions. Thank you for your patience.