Offices & Services

Phone Topic List

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• Phone bills

  Phone bills are delivered to employees by e-mail once a month. Charges for long distance calls are based on your long distance access code, and all charges are paid by your department.

  When you receive your bill, it is your responsibility to review the charges and determine whether or not they are legitimate business calls. If you are charged for personal calls, the Accounting Department requests you remit those costs to them within 10 days of receipt of the bill.

  If you find calls which you do not recall making, please report them to the Colgate Helpline. Someone from Telecommunications will get back to you for further discussion and investigation.

• Voicemail (Unity Connection)

  Voicemail can be set up for all employees. For a new voicemail box, or to change an existing one, please contact the ITS Helpline (by phone at 228-7111, or by e-mail to Helpline) and make your request.

  You can optionally set up e-mail notifications of voicemail
  by accessing http://voicemail.colgate.edu.  Here’s how:

  Login with your network credentials, then click on Cisco Unity Assistant. Click on Notification Devices, and drop down to View Notification Devices. Put a check mark in the box next to Email, and add your e-mail address in the “Notifies” column. Click Save.

  While you will not be able to actually hear your messages within e-mail, you will receive an e-mail notification message each time you receive a new voicemail message.

  To check voicemail from your Cisco phone, press the “messages” button. Unity connection will ask you to enter your PIN. Then follow the prompts.

  To check your voicemail from another phone, call 228-7840. Press *, then enter your extension when Unity Connection asks for your ID. Enter your PIN at the prompt.
  

• Audio conferencing

  You can set up a simple audioconference with two other parties just by using the “Conf” button on your Cisco phone. Establish the call to the first party, and explain that you are going to conference in another party. Press the “Conf” softkey at the bottom of your screen (you may first have to press the “More” softkey to get to “Conf”) then establish the second call. Press “Conf” again to join the two calls together.

  If you expect multiple audioconference attendees, you may want to use a conference bridge. The vendor who supplies our conferencing system is InfiniteConferencing. In advance of the time your conference call is scheduled, you will want to go to our portal with Infinite to sign up for your account (there is no charge until you actually use the service). Access the portal at www.InfiniteConferencing.com/colgate to sign up.

  You will also need a corporate card to pay for audioconferencing through Infinite. If you don’t already have one, you can apply for one through the Accounting Office.

• Cost of new phones

  If your department requires an additional phone, we have the following in stock:

  Single-line Cisco phone, $150.
  2-line Cisco phone, $200.
  6-line Cisco phone, $250.

  There are other models as well, but these are the most popular.

  To order, please contact the ITS Helpline at 228-7111, or by e-mail at Helpline. Please include your budget code along with the request.
  

• Voice services Hints and Tips

  • Automated attendant. Internal callers can press 0, then speak the name of the person to reach.
  • To leave a message without dialing the called party. Press the star key before dialing the number – you’ll go directly into their voicemail box
  • Join soft key, to join 2 calls. Press the join key when there are calls on 2 separate lines, to conference.
  • Press the button on the right side of the phone to adjust the tilt of the phone.
  • See the screen better. Press the settings button. Select user preferences, then select contrast. Adjust the level to your liking.
  • Backgrounds. You can set a background image on your screen. Press the settings button, select user preferences, select background image, select the image you like, then press the save button.
  • Change your ring tone. Press the settings button, select user preferences, select ring tone, select the ring tone you like, then save it.
  • Go to the end of the message in voicemail. Press 33 to go to the end of the voicemail.
  • Busy? Forward all calls to voicemail. Press the CFwdALL softkey, then press the voicemail button. To remove forwarding, press the CFwdALL key again.
  • Need to share your conversation? Press the speaker phone key in the bottom right hand side of the phone. Use the bar above the button to adjust the volume.