Offices & Services

Offices & Services > Administrative > Finance and Administration > Accounting & Control > Gate Card > Gate Card Help

'Gate Card Help

Laundry Card Reader or Laundry Machines Not Working

• Report the problem to the Facilities Department
  • Email bg@colgate.edu 
  • Phone 315-228-7131 or 315-228-7130
• If after business hours, contact the Heating Plant at 315-228-7468   
• Provide detailed description of issue
  • Building name and location of laundry room, washer or dryer, machine number if possible
  • Specific concern/problem
    • i.e. machine does not start and lost money, reader shows "cash only", dryer does not heat

Lost/Stolen Card

• Report your lost/stolen card immediately
  • Report it to Campus Safety in person or by phone (315-228-7333)
  • Or report it online from Manage Your Account on the 'Gate Card website

Card Not Working

• If visible damage to the card and it does not work at any Gate Card location
  • Visit Campus Safety for a replacement card
• All other issues, contact the Accounting Office
  • Email accounting@colgate.edu  
  • Phone 315-228-7499