Frequently Asked Questions

Your Google E-mail account is created when you are accepted to the university. You may set up your account password at accounts.colgate.edu after you have received notification that your account has been created.

If you do not sign up for E-mail for Life, then the account will only remain active for one calendar year after you graduate. At that time, the account will be turned off. Visit the alumni website for more information on Email for Life.

You can keep your @colgate.edu email address by contacting the alumni relations office. This program allows you access to your E-mail account, but does not include the entire Google suite of apps such as Google Drive, Google Sites, and others.  Visit the alumni website for more information on Email for Life.

If you wish to retain any e-mail, you must forward any e-mail or e-mail thread to another e-mail account that you own.

Transferring contacts is a two step process.  First you need to export the contacts, and then import them into the desired account.

Google Drive documents from a Colgate account cannot be transferred to another Gmail account (you cannot change ownership of the document outside of @colgate.edu).  Instead, you should open each file you wish keep and download them to your computer.  For more information, follow these instructions.

To transfer a Google site is similar to how Drive documents are handled, where there is an owner of the file, or in this case site. To change ownership follow the steps on this page.

A student leaving the university to transfer to another college keeps their account for 60 days following the drop/add period of the first semester that he or she is not enrolled in any classes.

Your Google Drive account is linked to your Google e-mail account. Your e-mail and Google Drive accounts are created when you are accepted to the university.

Your account will remain active for one calendar year after you graduate. At the end of one year, your Google Drive account will be terminated even if you have signed up for E-mail for Life through the Alumni Office. If you wish to keep any documents, you must download them or change ownership of the document to another Gmail account. If you share a document from your Colgate Google Drive with another Google account, no access to that document will be available. You must change the ownership of that document to another Gmail account.

A student leaving the university to transfer to another college keeps their account for 60 days following the drop/add period of the first semester that he or she is not enrolled in any classes.

Your network account is created when you are accepted to the university. You may set up your account password at accounts.colgate.edu after you have received notification that your account has been created.

You will have access to your network account for approximately 13 months following commencement. You will lose access to your network account, including netstore, the portal, and lynda.com on June 15 of the year following your graduation year. NOTE: Although access to the portal continues for approximately 13 months, most of your apps will become deactivated during the first week of June of the same year you graduate. Contact the Office of the Registrar for a copy of your transcript.

A student leaving the university to transfer to another college keeps their account for 60 days following the drop/add period of the first semester that he or she is not enrolled in any classes.

Network storage (Netstore) is created for students upon request and students are given 1 GB of space. Arrangements can be made if more space is needed. Contact ITS Student Support for more information.

You will have access to your network account for approximately 13 months following commencement. You will lose access to your network account, including Netstore, the portal, and lynda.com on June 15 of the year following your graduation year.

A student leaving the university to transfer to another college keeps their account for 60 days following the drop/add period of the first semester that he or she is not enrolled in any classes.