Supported Software at Colgate University Skip Navigation

Software Support 

Below is the level of software support provided by ITS to faculty and staff on Colgate-owned computers.
Support is defined as the installation of the application and guidance in the use of the software product. Colgate also provides access to, the on-demand, online learning tool that is available to everyone with a valid Colgate network account.

Full Support

Type of software Macintosh Windows ITS Funding
Operating System: Mac OS1 Windows OS1 100%
Word Processing: Word2 Word2 100%
Spreadsheet: Excel2 Excel2 100%
Presentation: PowerPoint2 PowerPoint2 100%
Database: FileMaker Access2 100%
E-mail: Gmail, Outlook Gmail, Outlook 100%
Calendar Google Calendar Google Calendar 100%
Desktop Publishing:

Word2 (basic)

Word2 (basic)

InDesign (advanced) Publisher
InDesign (advanced)
Web Browser:


Internet Explorer   

Chrome Chrome 100%
Players/Plug-ins: Media Player, VLC Media Player, VLC 100%
ShockWave/Flash, QuickTime ShockWave/Flash, QuickTime 100%
Web Editor: Standard Under Discussion Expressions Web 100%
Scanning OCR: Photoshop Elements (basic) Photoshop Elements (basic) 100%
Image Editor:

Photoshop Elements (basic)

Photoshop Elements (inter.)


PDF: Acrobat Reader, PrimoPDF Acrobat Reader, PrimoPDF 100%
PDF for forms, etc.: Acrobat DC Acrobat DC 100%



Query Tools: Actual Technologies ODBC (Oracle) MS Query (basic)
Crystal Reports (advanced)
Compression: Stuffit Expander OS Tools 100%
Anti-Virus: Sophos MS System Center Endpoint Protection / Windows Defender 100%
Course Management: Moodle Moodle 100%

Limited Support

Statistical: SAS SAS 50%
Image Editor: Photoshop (advanced) Photoshop (advanced) 100%

No Support


Refworks, Zotero3

Refworks, Zotero 3

1 ITS installs Windows 10 Enterprise as the default Windows OS for new Windows computers.  Macintosh OS X 10.12  is the current standard on new computers.

2 New installations are MS Office 2016 (Windows and Mac).

3RefWorks and Zotero are recommended and supported by the Colgate Libraries. EndNote will be supplied to Instructors on request but is no longer fully supported as of 2007.


Specialty Software

All software that is not listed above:

ITS Funding and Cost Sharing is provided for a number of software titles. Cost Sharing may be provided if the software is being used for reasonable business reasons and it has been budgeted during the ITS yearly budget process in the fall of the preceding year (NOT at the time of purchase). Costs for items not budgeted will normally be borne 100% by department or user. Requests for unbudgeted cost sharing will be considered on a case-by-case basis.
  • Adobe Products - we have a volume agreement with Adobe which covers many of its products. The agreement allows Colgate to purchase most titles at the lowest academic discount.
  • Microsoft Products - we have a series of volume agreements with Microsoft. Most titles not listed above may be purchased through ITS.
Please contact the ITS Service Desk for specific information about specialty software, purchases, and cost sharing.