Software Support 

Below is the level of software support provided by ITS to faculty and staff on Colgate owned computers.

Support is defined as the installation of the application and guidance in the use of the software product. Colgate also provides lynda.com, the on-demand, online learning tool that is available to everyone with a valid Colgate network account.

Full Support

Type of software	Macintosh	Windows	ITS Funding
Operating System:	Mac OS1	Windows OS1	100%
Word Processing:	Word2	Word2	100%
Spreadsheet:	Excel2	Excel2	100%
Presentation:	Powerpoint2	Powerpoint2	100%
Database:	FileMaker	Access2	100%
Email/Calendar:	GMail, Thunderbird	GMail, Thunderbird	100%
Desktop Publishing:	Word2(basic)	Word2(basic)	100%
	InDesign (advanced)	Publisher InDesign (advanced)	0%
Web Browser:	Safari	Internet Explorer	100%
	FireFox Chrome	FireFox Chrome	100%
Players/Plug-ins	Media Player, VLC	Media Player, VLC	100%
	ShockWave/Flash, QuickTime	ShockWave/Flash, QuickTime	100%
Web Editor:	Standard Under Discussion	Expressions Web	100%
Scanning OCR:	PhotoShopElements (basic)	PhotoShopElements (basic)	100%
Image Editor:	PhotoShop Elements (basic)	PhotoShop Elements (inter.)	100%
PDF:	Acrobat Reader, PrimoPDF	Acrobat Reader, PrimoPDF	100%
PDF for forms, etc.	Acrobat Professional	Acrobat Professional	50%
Banner:	Banner	Banner	100%
Query Tools:	Actual Technologies ODBC	MS Query (basic) Crystal Reports (advanced)	100%
Compression:	Stuffit Expander	OS Tools or WinZip	100%
Anti-Virus:	McAfee Virex	McAfee VirusScan	100%
Course Management:	BlackBoard / Moodle	BlackBoard / Moodle	100%

Limited Support

Statistical:	SAS	SAS	50%
Image Editor:	Photoshop(advanced)	Photoshop (advanced)	0%

No Support

Bibliographic:

Refworks3

Refworks3

100%

¹ ITS installs Windows 7 Enterprise as the default Windows OS for new Windows computers.  Macintosh OS X 10.7 , 10.8  is the current standard on new computers.

² New installations are MS Office 2010 (Windows) 2011 (Mac).

³RefWorks is recommended and supported by the Colgate Libraries. EndNote will be supplied to Instructors on request but is no longer fully supported as of 2007.

CREATE A REFWORKS ACCOUNT

Specialty Software

All software that isnot listed above

ITS Funding and Cost Sharing is provided for a number of software titles. Cost Sharing may be provided if the software is being used for reasonable business reasons and it has been budgeted during the ITS yearly budget process in the fall of the preceding year (NOT at the time of purchase). Costs for items not budgeted will normally be borne 100% by department or user. Requests for unbudgeted cost sharing will be considered on a case-by-case basis.

• Adobe Products - we have a volume agreement with Adobe which covers many of their products. The agreement allows Colgate to purchase most titles at the lowest academic discount.

• Microsoft Products - we have a series of volume agreements with Microsoft. Most titles not listed above may be purchased through ITS.

Please contact the Helpline for specific information about specialty software, purchases and cost sharing.