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Technology Support for Students

The Student Operated User Resource Center (SOURCe) team is located in Case Geyer, but provides services to all students across campus.

Students working in Case Geyer library

Help Desk Locations

IT Service Desk - Third floor of Case Geyer Library
Hours: Whenever library is open (except between 2 a.m. and 4 a.m.)

Available to assist with general printing and computer questions.  Help desk monitors can also process requests for computer repair and other computer issues involving viruses, software installs, software support, and more.  Work orders for repair or assistance can only be processed when SOURCe is open.  See SOURCe hours below.
O'Connor Public Lab - Lower level of O'Connor Campus Center
Hours: Daily, 10 a.m. - 10 p.m.

The Coop Help Desk assistants maintain the printers in the lab and can assist with general computing questions.

Consulting Center 

IT Service Desk - Third floor of Case Library

The student operated Diagnostic Center offers first line of support for student computing problems.  For problems we can not fix, we will direct you to the next best support option.
Accounts and Enterprise Applications 
The Consulting Center will assist students with Colgate network and email account issues including password resets and unlocking accounts.  This includes consultation on connecting to public computers, the Portal, Moodle, and email.

Network Connections 

If you experience any problems connecting to our wireless or wired network, our Diagnostic consultants can help.  We support laptops, tablets, phones, and e-readers and can confirm proper settings on your device and check for proper registration of your device on our network.  We can also assist with off campus connections for those seeking a virtual private (VPN) connection.   

Software & Hardware

Software

Our first line of software support will help any student install or re-install software(1) and provide best-effort help on how to use certain software products(2).  We can also assist in installing anti-virus protection.  We recommend the following free antivirus software:
   

Operating System   Free Antivirus
Mac OS X              Sophos
Windows XP, Vista, & 7   Microsoft Security Essentials
Windows 8   Windows Defender

  
  

Hardware

If you feel that your hard drive may be failing or your power cord is not charging your battery properly, our Diagnostic consultants can run basic hardware utility tools that came with your computer or Operating System to try to confirm what type of problem you may have on your laptop.  Although we do not provide data backup or repair or replace any hardware, we would be happy to direct you to either a repair shop that can assist you, or the manufacturer. (3)



(1) Students must provide their own product keys when required.

(2) Visit lynda.com/portal/colgate for free access to almost 2,000  technology video courses.    

(3) ITS recommends that you bring to campus your Operating System restore disks (either ones that came with your laptop, or ones you have created) as well as product keys and backup storage devices.


Support for Residence Halls and Student Groups

Residential Computer Consultants (RCC) RCCs are students serving students in the dorms.  Every Colgate residence hall is assigned an RCC.  The RCC can visit your room and assist in setting up gaming systems, desktop computers, or any other computer problem or issue you may have.
Student groups are also assigned an RCC.  The RCC assigned to student groups can help in areas of webpage design and maintenance, server and data storage, computer networking, and computer repair.

Contact information for each RCC and the residence halls they are assigned are provided just prior to the start of each semester.  When available, they will be located on this page.

RCC Contact Information

Location Email Phone Number
Andrews rcc2@colgate.edu 315-820-2RCC
Birch rcc7@colgate.edu 781-437-7RCC
Broad St rcc6@colgate.edu 616-965-6RCC
Bryan rcc5@colgate.edu 315-510-5RCC
Curtis rcc4@colgate.edu 315-567-4RCC
Cutten rcc5@colgate.edu 315-510-5RCC
Drake rcc4@colgate.edu 315-567-4RCC
East rcc1@colgate.edu 315-400-1RCC
Gatehouse rcc3@colgate.edu 315-288-3RCC
Greek rcc6@colgate.edu 616-965-6RCC
La Casa rcc3@colgate.edu 315-288-3RCC
Newell rcc7@colgate.edu 781-437-7RCC
Off-campus rcc6@colgate.edu 616-965-6RCC
Parker rcc7@colgate.edu 781-437-7RCC
Stillman rcc2@colgate.edu 315-820-2RCC
Townhouses rcc8@colgate.edu 315-210-8RCC
West rcc1@colgate.edu 315-400-1RCC