Computer And Technology Support for Students Skip Navigation

Technology Support for Students

The Information Technology Service Desk team is located in Case-Geyer, but provides services to all students across campus.
Students working in Case Geyer library

Help Desk Locations

IT Service Desk - Third floor of Case Geyer Library
Hours: Whenever library is open (except between 2 a.m. and 4 a.m.)

Available to assist with general printing and computer questions.  Help desk monitors can also process requests for computer repair and other computer issues involving viruses, software installs, software support, and more.  Work orders for repair or assistance can only be processed when the Consulting Center is open.  See Consulting Center hours below.
O'Connor Public Lab - Lower level of O'Connor Campus Center
Hours: Sunday through Wednesday 10 a.m. to midnight Thursday through Saturday 10 a.m. to 10 p.m..

The Coop Help Desk assistants maintain the printers in the lab and can assist with general computing questions.

Walk-Up Consulting 

IT Service Desk - Third floor of Case Library

Hours:  Monday through Thursday: 8 a.m. until 11 p.m.; Fridays: 8 a.m. until 5 p.m; Saturdays: Noon until 5 p.m.; Sundays: 2 p.m. until 11 p.m.

Students can walk up to the IT Service Desk for first line of support and consulting for computing problems. For problems we cannot fix, we will direct you to the next best support option.
Accounts and Enterprise Applications
Service Desk Consultants will assist students with Colgate network and e-mail account issues including password resets and unlocking accounts. This includes consultation on connecting to public computers, the Portal, Moodle, and e-mail.

Operating Systems

If your computer's operating system has become corrupted, or if you are seeking assistance in upgrading your operating system, ITS can only perform minimal assistance with Operating System issues, and does not have copies of software or software suites such as Microsoft Office.
Network Connections
If you experience any problems connecting to our wireless or wired network, our Service Desk Consultants can help. We support laptops, tablets, phones, and e-readers and can confirm proper settings on your device and check for proper registration of your device on our network. We can also assist with off-campus connections for those seeking a virtual private (VPN) connection.
Our first line of software support will help any student install or re-install softwareand provide best-effort help on how to use certain software products2. We can also assist in installing anti-virus protection. We recommend the following free antivirus software:

Operating System   Free Antivirus
Mac OS X              Sophos
Windows 7   Microsoft Security Essentials
Windows 8 & 10   Windows Defender

Students must provide their own software product keys when required.
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If you feel that your hard drive may be failing or your power cord is not charging your battery properly, our Service Desk Agents can run basic hardware utility tools that came with your computer or Operating System to try to confirm what type of problem you may have on your laptop.  We do our best effort to backup data as long as the machine is serviceable.  If we are not able to back up your data, we do loan external hard drives and Chromebooks free of charge and would be happy to direct you to either a repair shop that can assist you, or the manufacturer.1   Please allow us time to perform these hardware tests.  You may need to leave the computer with us for a few hours during normal business hours (8-5 M-F) in order for us to perform the test.

Chromebooks are available for loan while your laptop is sent to a third party for repairs or replacement.

ITS recommends that you bring to campus your Operating System restore disks (either ones that came with your laptop, or ones you have created) as well as product keys and backup storage devices.

Support for Residence Halls and Student Groups

Residential Computer Consultants (RCC)
RCCs are students serving students in the dorms. An RCC can visit your room and assist in setting up gaming systems, desktop computers, or any wireless problem or issue you may have.

For residential IT assistance, call us at 315-228-7111 or e-mail us at

Frequently Asked Questions

Network and e-mail accounts