If you experience any problems connecting to our wireless or wired network, our Diagnostic consultants can help. We support laptops, tablets, phones, and e-readers and can confirm proper settings on your device and check for proper registration of your device on our network. We can also assist with off campus connections for those seeking a virtual private (VPN) connection.
Software & Hardware
Our first line of software support will help any student install or re-install software(1) and provide best-effort help on how to use certain software products(2). We can also assist in installing anti-virus protection. We recommend the following free antivirus software:
If you feel that your hard drive may be failing or your power cord is not charging your battery properly, our Diagnostic consultants can run basic hardware utility tools that came with your computer or Operating System to try to confirm what type of problem you may have on your laptop. Although we do not provide data backup or repair or replace any hardware, we would be happy to direct you to either a repair shop that can assist you, or the manufacturer. (3)
(1) Students must provide their own product keys when required.
(2) Visit lynda.com/portal/colgate for free access to almost 2,000 technology video courses.
(3) ITS recommends that you bring to campus your Operating System restore disks (either ones that came with your laptop, or ones you have created) as well as product keys and backup storage devices.